SVP, Software Engineering (B2C)

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

Our SVP, Software Engineering (B2C) oversees global software engineering, and QA teams for our B2C products.  This position oversees both strategic and tactical initiatives to optimize the software engineering processes, enhance efficiency, and elevate the overall quality of software products. This role collaborates closely with the C-suite, external clients, and cross-functional teams to define and execute technology initiatives that align with business objectives and drive innovation. 

The SVP, Software Engineering partners closely with leadership and the rest of the technology team, with duties that include the delivery of software engineering enhancements and ensure the daily operational focus on AXS.com, consumer products, key clients, and the sales platform. Responsibilities also include execution and implementation of new technologies, services, and systems. Oversight into daily ticketing platform enhancements, integrations, marketplace delivery systems, B2C customer experience, organizational productivity, growth, and tactical hands-on objectives.  The person in this role provides strong leadership and execution capability to the engineering function, leading the software factory and driving operational excellence within the global technology organization.

What will you do?

• Work directly with our C-Level executives and serve in a key leadership role as an operational expert, driving ticketing innovation and accomplishing our engineering goals.
• Drive the delivery of engineering and innovation processes and the development of new technologies, services, and systems to our internal and external ticketing clients.
• Oversee our engineering operations to ensure that we meet our technology productivity, growth and financial objectives, as well as timelines and deliverables on Product Roadmap targets.
• Lead the design, implementation, and provide continuous improvement of end-to-end software engineering, deployment, and maintenance processes for our software factory, including defining and tracking KPIs and metrics to measure the effectiveness of these initiatives to continuously strive for excellence.
• Develop, manage, and execute a comprehensive strategy that balances long-term vision with immediate operational needs, including budget, schedule, people management, and prioritization of engineering tasks, on-sales, implementation, product, project management, incident management, security, compliance, etc.
• Direct and empower our teams to create high-quality, scalable, and efficient software products that meet and exceed the expectations of our clients and end-users.
• Work collaboratively with internal partners, including our Product, Ticketing Strategy, Sales, Sponsorship, North American, and Global ticketing operations, as well as new business development partners and AEG to ensure the successful execution of software projects, maintain strong partner relationships, and foster collaboration and mutual success.
• Build strategies to ensure operational effectiveness of the tech team, including establishing overall direction, implementing best practices, and fostering a culture of continuous improvement to drive productivity enhancements, reduce inefficiencies, and elevate overall performance across the software engineering teams.
• Provide leadership, mentorship, guidance, and support to a diverse and talented global team of software engineers, architects, quality engineers, and technical experts including promoting a culture of collaboration, innovation, growth, and continuous learning, while consistently delivering outstanding results.
• Translate high-level business goals into actionable engineering initiatives, ensuring that technical direction is closely aligned with organizational objectives.
• Work in partnership with CTO on all technology communications and progress updates with senior leadership and staff.
• Ensure seamless business operations, effective incident response, and well-documented