Manager, People Operations & Workplace

At Algolia, we are passionate about helping developers & product teams connect their users with what matters most in milliseconds! Our People Team is looking for a NYC-based Manager, People Operations & Workplace who will be responsible for managing employee’s day-to-day questions, constantly improving process and documentation, and being a part of taking our People Support Help Desk to the next level. 

The ideal candidate should have experience collaborating with global, distributed teams, and be comfortable driving People Operations and Workplace best practices, processes and programs. 

As the Manager, People Operations and Workplace, you will play a pivotal role in ensuring that our operations and workplace efforts run smoothly across various regions globally. You will be a global collaborator, supporting our teams across different time zones, particularly in AMER and EMEA. You will also take on a "Player/Coach" role, leading a small team while remaining hands-on with day-to-day tasks.

YOUR ROLE WILL CONSIST OF:

• People Operations Oversight: Oversee operations management, including handling tickets, tracking and reporting SLAs, documenting and building processes, fulfilling data requests, and managing local statutory plans including leave of absence (LOA) and benefit requests.
• Workplace Oversight: Oversee US office management and global Workplace programs including, Mobility Pass, Charity Matching, Global Giving Day, Community Leaders, and more!
• Global Collaboration: Act as a key support for the EMEA team, as needed, ensuring seamless operations across regions without creating silos.
• Player/Coach: Lead a team of two individual contributors while remaining hands-on with operational tasks. Be ready to step in when needed.
• Process Building: Develop and implement processes, policies, SLAs, and documentation. Identify business needs and build solutions from the ground up.

YOU MIGHT BE A FIT IF YOU HAVE:

• 4-6 years of prior People Operations experience, People Operations, including experience with leave of absence (LOA) management, local visas, FLSA, and benefits administration.
• Knowledge of US employment law
• Exposure to HR compliance 
• Demonstrates the capability to independently handle regular business activities with a proactive and action-oriented approach
• Proficiency in Excel/Google Sheets
• High attention to detail and a process-oriented mindset
• Global mindset with an understanding of and respect for global operations, and a willingness to learn and adapt to different regional needs

WE’RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES:

• GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment.
• TRUST - Willingness to trust our co-workers and to take ownership.
• CANDOR - Ability to receive and give constructive feedback.
• CARE - Genuine care about other team members, our clients and the decisions we make in the company.
• HUMILITY - Aptitude for learning from others, putting ego aside.

#LI-Hybrid

Algolia is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, military status, veteran status, disability status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

The annual base salary compensation range for this role reflects US market pay data within this location. The exact compensation offered for this role may vary depending on specific location and job-related knowledge, technical skills, and experience; and is only one part of our Total Rewards philosophy to compensate and recognize employees for their work.

Remote US: Base Salary Pay Range$125,000—$143,500 USD

REMOTE STRATEGY:

Algolia’s flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We place an emphasis on an individual’s impact, contribution, and output, over their physical location. Algolia is a high-trust environment and our team members have the autonomy to choose where they want to work and when. We know community comes in many forms and strive to create opportunities for intentional in-person connection in our offices and virtually for our remote colleagues around the world. 

We have a global presence with physical offices in San Francisco, NYC, Paris, London, Sydney and Bucharest.

ABOUT US:

Algolia prides itself on being a pioneer and market leader offering an AI Search solution that empowers 17,000+ businesses to compose customer experiences at internet scale that predict what their users