Scheduled Hours

40

Position Summary

Perform all job responsibilities of a scheduler and medical office receptionist in the Siteman Cancer Center. Ensure accuracy of data entered into the scheduling system including scheduling transactions, and demographic and insurance/referral information. Serve as a liaison between stakeholders (patients, staff, family, healthcare professionals, and general public) and advocates for the needs of the patients and treatment center. Expert level training required.

Job Description

Primary Duties & Responsibilities:

• Obtains insurance information from patients and counsels alternative ways for financial assistance.

• Registers all new patients and assists with form completion.

• Reviews schedule for new patients and makes updates when necessary.

• Calls patients with appointment time reminders; obtains insurance information and referral forms.

• Explains billing process to patients; answers incoming inquiries from patients and third-party payers.

• Explains billing process to other staff; assists with basic account maintenance activities.

• Assists patients with insurance questions regarding the billing process.

• Assists staff with sending out reminder cards and other scheduling duties.

• Performs other duties as assigned.

Working Conditions:

Job Location/Working Conditions

• Normal office environment.

• Patient care setting.

Physical Effort

• Typically sitting at desk or table.

• Repetitive wrist, hand or finger movement.

Equipment

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications:

Assessment Based Recognition (ABR) - American Association of Medical Assistants (AAMA), Basic Life Support - American Heart Association, Basic Life Support - American Red Cross, Certified Medical Assistant - American Association of Medical Assistants (AAMA), Certified Medical Assistant - American Medical Technologists (AMT), Certified Medical Assistant - National Healthcareer Association (NHA), Certified Pharmacy Technician - Illinois Department of Financial and Professional Regulation, Certified Pharmacy Technician - Missouri Division of Professional Registration, Certified Pharmacy Technician - National Healthcareer Association (NHA), Certified Pharmacy Technician - Pharmacy Technician Certification Board , Pharmacist Technician - Illinois Department of Financial and Professional Regulation, Pharmacist Technician - Missouri Board of Pharmacy, Pharmacist Technician - Missouri Division of Professional Registration, Pharmacist Technician - Pharmacy Technician Certification Board , Registered Medical Assistant (RMA) - American Association of Medical Assistants (AAMA), Registered Medical Assistant - American Medical Technologists (AMT), Registered Medical Assistant - National Healthcareer Association (NHA)

Work Experience:

Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Required Qualifications ​

• BLS certification must be obtained within one month of hire date.
• Basic Life Support certification. (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements.).
• Registered/Certified Medical Assistant or successfully achieve Medical Assistant registration/certification or pass assessment-based recognition (ABR) exam or Pharmacy Technician licensure within 6 months of hire date or within a shorter time frame if noted by hiring manager.

Preferred Qualifications

Education:

No additional education beyond what is stated in the Required Qualifications section.

Certifications:

No additional certification beyond what is stated in the Required Qualifications section.

Work Experience:

No additi