Housekeeping Manager

The Opportunity:

At Chelsea Piers you will find colleagues who are passionate about what we do. Careers at Chelsea Piers offer unmatched facilities, excellent benefits, and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences.

Role & Responsibilities:

A high-functioning Housekeeping Manager is a critical component to our business and must have a total commitment to Chelsea Piers’ goal of operating best-in-class Fitness clubs. The Housekeeping Manager’s primary purpose is to ensure that our fitness club is clean and successfully manage a team of 15+ Housekeeping Associates.

The responsibilities and duties described here are representative of those an employee must perform. This is not a comprehensive list, and other duties may be assigned. 

PRIMARY RESPONSIBILITIES

Management of Housekeeping Team:

• Hire, train, and conduct regular performance reviews for all direct reports
• Plan, prepare, develop, and complete the scheduling for all Housekeeping Associates, including finding coverage when sick calls are made
• Post housekeeping schedule on a bi-weekly basis
• Complete housekeeping payroll on a weekly basis
• Communicate via Microsoft Teams with Housekeeping Associates and other department’s staff
• Oversee opening/closing of facilities and manage the opening/closing shift schedule & responsibilities
• Oversee all Housekeeping Associates in their daily duties
• Review daily job performance of staff and gives on-the-spot feedback and training when necessary
• Reward and recognizes employees on-the-spot when exceeding expectations
• Swiftly rectify member or staff complaints around cleanliness, staff behavior, and facility repairs that arise
• Assist with and/or manage weekly meetings of Housekeeping Staff to discuss all upcoming and ongoing issues, projects, events, etc.
• Implement and manage routine staff trainings to ensure that, always, we have capable and competent staff in the facility that can handle any situation that may arise

Facility Maintenance & Operations:

• Keep facilities extremely clean, neat and in like-new condition for years to come
• Ensure all areas are safe and operating smoothly daily
• Possess exemplary knowledge of OSHA safety standards to ensure maintenance and work are done in a safe and appropriate manner
• Schedules special projects such as deep cleaning of pool deck, floors, carpets, turf, windows, fitness equipment, etc. and distributes tasks fairly to Housekeeping Associates
• Communicate regularly with Operations Manager to ensure task list and general cleaning is scheduled effectively and efficiently
• Be a first point of escalation for crisis/issue-management and executes sense of urgency for emergency protocols (leaks, fire safety, etc.)
• Communicate facility issues (ex. plumbing repairs, paint touch-ups, light bulbs out, etc…) with Director of Operations and Operations Manager to schedule work to comp