Office 365 SME

prosource.it is a global IT Managed Service provider working with Medium to Enterprise level, global clients and looking for an Office 365 Subject Matter Expert (SME) who is interested in joining a global, enterprise level team who are delivering technical solutions to our internal business partners to drive processes and meet business requirements.

We understand that we need exceptional talent to accomplish our mission - therefore we place great emphasis on the people component of IT, and we strive constantly to attract, develop, and retain the best people. We cultivate an ethos and environment within which our people are focused, nurtured, and continually challenged to develop and improve their competencies in a fun and rewarding culture.

OVERVIEW:

We are looking for a skilled O365 SME to join an established team, that supports one of our major oil and gas customers. The team provides L1 and L2 IT support for a large number of users within the Houston facility, as well as remote support for those further afield.

Requirements

prosource.it is seeking a project/contract based Microsoft Office 365 SME who will be responsible for the analysis, design, implementation and support of Microsoft Office 365 and related solutions. Typical responsibilities for this SME will include Microsoft Office 365 Exchange Online, SharePoint, Stream, Teams, Planner, Azure AD, OneDrive, Microsoft Exchange Server 2007-2016 deployments and decommissions, and Networking Infrastructure.

A successful candidate for this position will be able to demonstrate proficiency with the design, implementation and support of Microsoft solutions and exhibit strong project management, change management, documentation and communication skills.

Key Responsibilities

• Manage Office 365 changes and train other service delivery team members
• Continously monitor and report on clients office 365 utilization and security
• Assist sales team in identifying and closing opportunities through customer meetings and presentations
• Work with design desk team to provide proposal support and scope definition
• Develop project document, update internal documentation and configuration items
• Manage the overall execution of projects
• Serve as the technical lead and subject matter expert on projects and being accountable for the outcome of the project
• Server as subject matter expert (SME) resource for other service delivery areas
• Implement approved technology changes for clients following our standards and best practices
• Provide hand-off to other service delivery areas prior to project closure
• Assist in training end-users during all upgrade phases
• Resolve reactive support request escalated from services delivery team

Qualifications

Required Criteria

• Microsoft Architect with 10+ yrs. experience with various Infrastructure technologies
• Individual has experience working with Exchange Server 2010, 2013, and 2016, can troubleshoot Hybrid Connectivity issues, and can provide Exchange Server support.
• Individual has implemented and supported Office 365
• Individual can troubleshoot directory synchronization issues from Azure AD Connect, Azure AD Sync, and DirSync.
• Individual understands and can troubleshoot authentication services including Active Directory Federation Services (AD FS) and Azure AD.
• Strong Active Directory background AD on-prem, Azure AD, AD Connect/Sync, etc.
• Individual has experience troubleshooting and working with Skype for Business Server hybrid connectivity to Office 365.
• Individual has worked with Azure Rights Management Services (Azure RMS) including creating RMS policies, updating RMS policies, and troubleshooting RMS policies.
• Must be a self-starter with the ability to work independently and in a collaborative team environment

• Excellent people skills with ability to handle difficult personnel situations
• Strong written and verbal communication skills
• Excellent organizational and project management skills
• Strong troubleshooting skills
• Experience designing and implementing Microsoft Office 365, Exchange Server and Active Directory
• Practical knowledge of Active Directory Federation Services (ADFS), Windows Server, Azure and Office 365 solutions.
• Direct experience migrating from on-premise to cloud storage (SharePoint online, Teams etc.)
• Direct experience with on-premise Active Directory, Azure Active Directory and Hybrid deployment