GSA Customer Excellence Partner

 

Work Your Magic with us! Start your next chapter and join MilliporeSigma.

 

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

 

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. 

 

Your Role:

Are you passionate about supporting customers and delivering value-added services in global operational topics? We are seeking a GSA CS Partner to join the Global Life Science Customer Service organization.

In this role, you will act as the single point of contact for Lead-to-Invoice activities between Global Strategic Accounts (GSA), GSA Directors, and internal stakeholders (both within and outside Customer Service). The focus is on delivering value-added support to our GSAs through a proactive, global, and long-term approach.

You will serve as a key link between customers, GSA Directors, and internal teams, including regional Customer Service, Sales, and Supply Chain, to enhance customer experience and provide differentiated service offerings.

You will work within a global team, meaning most interactions take place virtually. However, the role may involve domestic travel, with international travel as needed.

In close collaboration with the GSA Director, you will contribute to improving customer satisfaction by delivering best-in-class service and driving a positive impact on revenue.

 

• Maintain strong knowledge of Customer Service processes and organization to anticipate needs and ensure customer satisfaction
• Manage supply chain topics including order escalations, OTIF analysis, and supply communication
• Support Sales on yearly and special pricing agreements by understanding global and local setups, advising on pricing logic and system constraints, and coordinating stakeholders to meet timelines
• Influence in a matrix organization to resolve customer issues that are not covered by standard processes
• Join customer calls, meetings, and presentations when Customer Service input is needed. Represent Customer Service during customer visits, audits, and business reviews
• Track performance metrics such as SLAs and align with customer expectations
• Partner with Supply Chain Innovation and Development on long-term supply improvements. Work closely with cross-functional teams including Supply Chain, Logistics, Finance, Legal and Operations
• Support escalations through strong collaboration with Commercial, Quality, SCID and others. Manage global complaint follow-up and ensure visibility on open cases

 

Who You Are

 

Minimum Qualifications:

• Bachelor’s degree in Business, Marketing, Chemistry, Biology or other Business or Life Science discipline.
• 2+ years’ Experience in customer-facing roles.

 

Preferred Qualifications:

• Fluent in English, both written and spoken; additional languages are a plus
• Proactive with strong sense of urgency and ability to prioritize
• Strong negotiation skills with a diplomatic, solution-oriented approach
• Able to quickly identify issues and drive effective resolutions
• Clear and professional communicator with strong presentation skills
• Advanced Excel user; familiarity with systems like SFDC, SAP, Oracle, PRE, AERA, TW is a plus
• Strong customer focus with ability to collaborate across diverse teams and build relationships
• Comfortable working independently in a fast-paced, matrix environment and taking ownership

 

Pay Range for this position: $35-$54 per hour.

The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sale