Sr. Information Systems Engineer - Linux

 

 

Sr Information Systems Engineer-Linux - Remote or Hybrid | Cary, NC

 

Nice to meet you!  

We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you’re looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you’ll find it here.

 

About the job

SAS Infrastructure as a Service (IaaS) Team is a service organization responsible for providing IT support for our full spectrum of SAS Solutions to Infrastructure & Platform Services. Additionally, the Infrastructure as a Service (IaaS) team works with other SAS IT teams to improve our service catalog offerings to our customers including helping to implement next generation technologies.

 

As a Sr Information Systems Engineer- Linux, you will:

As an Sr Information Systems Engineer-Linux in the SAS Infrastructure as a Service (IaaS) team, you will use your communication and technical skills to support internal and external customers in our hosted & internal environment.  You will help design, implement, and support a large heterogeneous computing environment.  You will be responsible for helping to maintain Service Level Agreements and Operational Level Agreements, and improve the performance, reliability, and standardization of our hosted & internal solutions.

 

 Primary responsibilities for this role include: 

• Perform daily administration activities for all Infrastructure as a Service (IaaS) servers including analyzing, installing, modifying Operating Systems, storage, applications, backups and account administration.
• Assists with the planning (implementation and ongoing usage/forecasting/trending), design, setup and troubleshooting of such items as Operating Systems, systems management software, security software, backup software, productivity applications.
• Utilize trouble ticket system (ServiceNow) to address and resolve customer concerns.
• Interface with other SAS groups and departments to enhance the environment or resolve pending issues.
• Maintaining knowledge of diverse infrastructure architecture, security policies and standards and consistently applying these practices. 
• Troubleshoot hardware, software, or performance problems. 
• Develop step-by-step documentation for system support tasks.
• Technical Debt refreshes
• Security updates
• Instance and environment decommissions.
• To work with the Compliance team for audit evidence, benchmarks, and other compliance requirements for our regulated hosting environments 
• To work with Azure APIs for automation/integration of standard, supported services
• Work with and configure Red Hat Satellite for deployments and management

Required qualifications

 

• US Citizen required. 
• Bachelor's degree in Computer Information Systems, Computer Science, or related quantitative field 
• Minimum 8+ years of experience as an Information Systems Engineer in a heterogeneous, dynamic, customer-focused environment 
• Excellent troubleshooting skills on MS Windows Server Redhat Linux, VMware  
• Knowledge of operating systems, utilities, services, and editors for Windows Server & Redhat Linux 
• Experience with infrastructure architecture including Servers, Network, Security, Storage and Backup Services to allow for efficient implementation and non-disruptive expansion and upgrades 
• Experience in scripting languages (PowerShell, Python, Bash etc) & automation tools.
• Good working knowledge of cloud infrastructure (AWS, Azure etc.)
• Participation in a 24x7 on-call rotation schedule. 
• You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.

Preferred qualifications

• Collaborative team experience with superior problem-solving skills 
• Ability to triage requests with multiple admin resource groups
• Understanding best practices around information security and data privacy in relation to system access and availability
• Experience with DevOps tools will be an added advantage

World-class benefits  

Highlights include...

• Comprehensive medical, prescription, dental and vision plans. 
• Medical plan options include…
  • PPO with low annual deductible and copays. 
  • HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care cent