Inside Part Sales Representative

We are seeking a highly motivated and outgoing Inside Parts Sales Representative to join our Aftermarket team. This individual will be responsible for managing assigned customer accounts, preparing quotes, and ensuring timely delivery of parts. The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced environment where proactive communication and follow-up are critical to success.

This position will require occasional travel (less than 20%) to support customer relationships or site visits and will participate in a rotating on-call schedule with the rest of the team to ensure after-hours customer support is maintained.

• Serve as the primary point of contact for assigned customers, managing all aftermarket part sales inquiries.
• Generate accurate quotes in a timely manner.
• Process orders and coordinate with internal teams to ensure on-time delivery.
• Proactively follow up on quotes and orders to maintain customer satisfaction and resolve any issues quickly.
• Build and maintain strong customer relationships through regular communication.
• Track order status, backorders, and shipping schedules to keep customers informed.
• Collaborate with warehouse, logistics, and procurement teams to resolve delays or inventory concerns.
• Maintain CRM systems and records of customer interactions, quotes, and orders.
• Identify opportunities for upselling and cross-selling parts based on customer needs.
  
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• High school diploma or GED required; Associate’s or Bachelor’s degree in Business, Supply Chain, or a technical field is a plus.
• 2+ years of experience in inside sales, customer service, or aftermarket parts sales.
• Experience working with ERP systems for order entry, quoting, and inventory management.
• Strong communication and interpersonal skills, with the ability to build lasting customer relationships.
• Demonstrated ability to follow up proactively and manage multiple orders and tasks simultaneously.
• Basic technical/mechanical aptitude to understand part numbers, drawings, or equipment configurations.
• Proficiency in Microsoft Office Suite, particularly Excel and Outlook.
• Willingness and ability to travel up to 20% and participate in an after-hours on-call rotation.

Preferred Qualificaitons:

• 2+ years of experience in inside sales, customer service, or aftermarket parts sales preferred.
• Strong communication and interpersonal skills; must be outgoing and customer-focused.
• Proven ability to follow up and follow through on orders and customer requests.
• High attention to detail and strong organizational skills.
• Experience with ERP and CRM systems a plus.
• Basic technical/mechanical understanding of equipment and parts (preferred but not required).
   

Behavioral Competencies:

• Problem Solving - Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, works well in problem solving situation, uses reason when dealing with emotional topics.
• Technical Skills - Assesses own strength and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills, Participates in meetings.
• Written Communication - Writes clearly and informative; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interest; Able to build moral and group commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision making process; Makes timely decisions.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
• Planning/Organizing - Uses time efficiently; Plans for additional resources; Sets