Master Digital Stylist Business Manager
Saks Fifth AvenueAbout the role
Job Description:
WHO WE ARE:
Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman and Saks OFF 5TH. Powered by our talented colleagues, we are redefining luxury shopping by offering each customer a personalized experience across our store network and e-commerce platforms. Through strong partnerships with the world’s most esteemed brands, cutting-edge technology and the industry’s most comprehensive luxury customer data, Saks Global is shaping the future of retail.
YOU WILL BE:
The Business Manager, Master Digital Stylist is a first-of-its-kind role created to support one of Saks Global's highest-producing remote digital stylists. This is a rare opportunity to serve as the operational, analytical, and strategic backbone behind an elite selling business—one that spans all three pillars of Saks Global, commands a significant social media following, and is supported by a large team of assistants, interns, and store partners.
This role goes well beyond traditional sales management. You will function as a true business partner: owning performance reporting, coordinating a multi-layered support team, managing the stylist's growing partner network across all store locations, and ensuring the business operates with the precision, discretion, and elevated service standards befitting a Master Digital Stylist.
The ideal candidate brings a sharp commercial mindset, luxury retail expertise, and an entrepreneurial approach to running a fast-growing, high-complexity digital selling operation.
YOU WILL DO:
Business Operations & Performance
Serve as the primary business lead for the Master Digital Stylist, owning daily functions, team coordination, escalation of customer issues, and performance oversight across all channels and selling pillars
Build and maintain reporting dashboards, scorecards, and KPI trackers to provide real-time visibility into sales performance, client engagement, outreach conversion, and team productivity
Monitor and analyze weekly and monthly business results—including category mix, client retention, acquisition, reactivation, and revenue pacing—and translate insights into clear, actionable strategy adjustments
Lead forecasting, goal setting, and seasonal planning efforts, ensuring sales targets and outreach strategies are aligned with Saks Global business priorities and inventory opportunities
Own event planning and campaign execution, coordinating logistics across the stylist's team and store partners to maximize revenue impact
Team Leadership & Coordination
Manage and support a diverse team including direct assistants (3–4), interns (2), and an extended network of store-based partners across all Saks Global locations and all three brand pillars
Facilitate structured communication and workflow alignment across the team, ensuring each member understands priorities, performance expectations, and their role in delivering a consistent client experience
Conduct regular coaching sessions, performance check-ins, and team reviews that elevate productivity, selling skills, and accountability
Onboard, develop, and mentor junior team members and interns with a focus on luxury service standards, digital clienteling best practices, and the business's unique operating model
Act as the team's operational hub—managing information flow, resolving day-to-day challenges, and ensuring the stylist can remain focused on client engagement and high-value selling activity
Digital & Social Media Business Management
Support and optimize the stylist's remote selling ecosystem, including CRM management, virtual styling workflows, digital outreach cadences, and content-driven clienteling strategies
Partner closely with the stylist to ensure all social media-driven client inquiries, inbound leads, and community engagement opportunities are converted into measurable sales results
Track performance across social media channels, identifying trends in follower engagement, content conversion, and brand reach—then translate findings into business strategy
Maintain brand consistency and a luxury tone of voice across all digital outreach, client communications, and team-generated content
Stay ahead of digital selling trends, platform updates, and competitive styling programs to
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