Senior Product Designer

Build something new with a world-class team.

At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?

What do we do?

At Genesys, we connect with our customers through empathy. Our goal every day is to empower our customers to help their customers feel remembered, heard, and understood. This is the foundation of an empathetic customer experience that we build and deliver. Our goal is to give every customer exactly the experience they want every time, whether that’s an agent who sympathizes while solving a complex issue or a quick answer from a bot.

Who are you?

You are a talented and experienced senior designer with exceptional problem-solving abilities, clear communication skills, and solid design instincts who can translate business and technology needs into delightful, clean customer-focused solutions. You are a self-starter who brings original ideas and fresh approaches to each project they work on. You are responsive, flexible, and thrive in collaborative work environments. You design for inclusion and accessibly. You are passionate about the holistic product view and are an omnipresent voice for the customer.

Responsibilities in the role:

• Create digital assets that effectively communicate product function and intent, user interaction, and screen hierarchy. 

• Produce user requirements specifications, conceptual models, personas, storyboards/scenarios, flow charts, conceptual sketches, wireframes, IAs, design prototypes, and visual design artifacts. 

• Design and specify user interfaces using participatory and iterative design techniques, including observational studies, customer interviews, usability testing, and other forms of requirements discovery. 

• Participate in product and feature ideation and conceptual development for web and mobile solutions, also taking into account responsive design considerations. 

• Participate as a design lead to cross-functional teams that include: creative leads; designers; project managers; product managers; software developers; and QA. 

• Effectively communicate design decisions to product teams, users, and leadership teams. 

• Keep up with evolving design trends, technologies and best practices. 

• Ability to work on multiple projects at the same time. 

Requirements: 

• B.S or M.S. in any of the following: HCI, Interaction Design, Industrial Design, Visual Design, and/or related fields. 

• 5+ years proven experience designing software applications for a global audience. 

• Strong knowledge of interaction design processes and methodologies, particularly as applied to desktop & mobile products. 

• Thrive in a fast paced work environment that requires independent self-direction with an aptitude for team collaboration and open communication. 

• Proactive and takes ownership for producing positive results. 

• Contributes as a valued team member and colleague with leaders at all levels. 

• Demonstrates self-awareness and a desire for continual learning and personal development. 

• Must possess the presentation skills and professionalism to project a professional image, both internally and externally. 

• Have developed UX and/or User Interface (UI) designs for IT professionals. 

• Experience working closely with engineering to champion design at every step. 

• Have an online portfolio showing a mix of UX/UI design experience. 

• Proficient in suite of Adobe tools and/or Sketch. 

Desired Experience:

• Experience in Enterprise SaaS. 

• Experience in Support and/or Call Center business models. 

Our Benefits:

• Flexible work schedules and work from home options

• Development and career growth opportunities

• Excellent pension scheme

• Bonus scheme

• Health Insurance

• Income Protection & Life Assurance

• Family friendly leave allowances, including paid maternity and paternity leave.

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About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized