Customer Service Representative

Are you a people person who wants to make a difference?

This role is responsible for ensuring that patient, physician, and third‑party requests and questions related to medical billing are handled promptly, courteously, and thoroughly in accordance with SHS policies and procedures. In addition, the Customer Service Representative serves as a key member of the payor team to help maximize cash flow and reimbursement for the hospitals through diligent follow‑up on unpaid balances.

Key Responsibilities:

• Ensure patient, physician, and third‑party requests and questions regarding medical billing issues are addressed and resolved promptly, courteously, and comprehensively.
• Follow SHS policies and procedures while managing all billing‑related inquiries.
• Function as a member of the payor team to support maximum cash flow and reimbursement for the hospitals.
• Follow up on unpaid account balances to help ensure timely and accurate payment.

Providence Swedish caregivers are not simply valued – they’re invaluable. Join our team at Swedish Shared Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• Medical terminology and medical coding training in an accredited school --or--
  • Equivalent on-the-job training in a hospital patient services role
• 2 years of experience in customer service

Preferred Qualifications:

• Experience in a call center environment

Why Join Providence Swedish? 

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security.  We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
Posted are the minimum and the maximum wage rates on the wage range for this position.  The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.