Job Description Summary

Our mission is BIG. Our TRANSFORMATION is key – bringing the right businesses together to LEAD the ENERGY TRANSITION. Our TEAM is ready. 
Through relentless innovation and continuous collaboration with our customers, GE Gas Power, part of GE Vernova, is providing more advanced, cleaner, and efficient power that people depend on today and building the energy technologies of the future.  
 
What Impact you’ll make: 
 
As the Site Customer Portfolio Manager located in SC near Savannah in Hardeeville, As our Lead at the site you will need to demonstrate accountability for functional, business, and broad company objectives within Gas Power.

You will be responsible for the profitability and customer satisfaction for assigned contracts and customer obligations, provide service agreement, fixed price, and time and material program management, and interact with members of the customer service, parts and transactional services, field service, repair service, and/or other teams. High levels of operational judgment are required to achieve objectives. In addition, in this role you will lead select internal projects to include:

Also responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

Job Description

 What you’ll do 

• As the Customer Portfolio Manager, you will serve as a liaison between internal/external organizations and your assigned customer(s), own the customer relationship, customer communication and contribute to the overall business strategy inclusive of the P&L’s and Growth Opportunity 

• Develop and own site customer communication plan, coordinate and facilitate regular "Customer meetings" reviewing open items and action plans and reviewing existing and new GE Vernova products/services that could provide value for the customer. 

• Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE. 

• Be responsible for developing outage scope/communicating scope to FieldCore. 

• Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders through delivery, and invoicing for parts as applicable. 

• Provide leadership in owning and driving all emergent/forced outage matters to resolution. 

• Prepare, organize, and facilitate pre-outage planning meetings, post-outage meetings and outage milestone meetings including On-Site Repairs and Part and Component Repairs performed in GRS addressing repairs issues in the GE network. 

• Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure. 

 

What you’ll bring: (Basic Qualifications) 

• Bachelor’s Degree from an accredited University (OR an Associates degree from a college plus a min. of 7 years of experience in a power generation industry) 

• Minimum of 5 years of Technical Field with Heavy Duty Gas Turbine/and or Steam Power experience

 

Other Eligibility Requirement: 

• National Relocation to South Carolina where this job will be performed is offered within the US. We do not offer Global Mobility or Sponsorship for this Lead Band role.

 

What will make you stand out: 

• You have a passion for leading by example with exceptional communication skills, time management and le