Senior Product Manager

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We’re looking for a strategic and execution-driven Senior Product Manager with deep Salesforce expertise (Revenue Cloud, Sales Cloud, Agentforce Platform, AI) to lead the agentic vision and delivery of intelligent AI agents that power our world-class Renewals organization.

As Customer Zero, you’ll define the product strategy, roadmap, and execution plan for scalable, secure, and high-impact AI-powered agent experiences across our internal Renewals and Customer Success teams. Your work will directly enhance Renewals Manager (RM) productivity, automate complex renewal workflows, and transform how we use Salesforce’s platform to drive renewals pipeline and reduce customer attrition.  You will work cross functionally with sales, revenue and platform teams focussed  AI and Agent capabilities, while fostering a culture of excellence, innovation, and cross-cloud collaboration.

Key Responsibilities:
 
Advanced AI Research & Experimentation: Lead exploration and application of cutting-edge AI techniques—including reasoning models, multimodal & cross-modal AI< multi-agent systems, and RAG—to push the boundaries of agent intelligence, adaptability, and performance in real-world enterprise contexts.
Product Strategy & Vision: Define and drive the strategic direction for AI agents supporting our global Sales teams, optimizing for usability, trust, and business value.
Agentforce Development: Collaborate cross-functionally with Sales, Engineering, Design, and Data teams to define and execute the roadmap for AI agents in Salesforce & Slack as the primary interface for deployment.
Data & Content Framework: Shape the data and content strategy that fuels agent intelligence and decision-making.
AI Evangelism & Innovation: Champion AI maturity across teams. Be a thought leader in scaling autonomous agents and influencing broader product and platform direction.
Cross-functional Collaboration: Drive alignment with internal stakeholders across sales, engineering, and platform teams to deliver business outcomes.

Qualifications:
10+ years of product management experience, with deep Salesforce implementation expertise (CRM, Sales Cloud, Platform, Data Cloud, Slack)
Proven understanding of AI, Copilots, and agent-based architectures
Strong experience building Sales productivity and automation solutions (Lead, Opportunity, Account Management)
Clear, compelling communicator with experience in executive-level presentations and cross-functional influence
Deep knowledge of Lead-to-Cash and Sales GTM processes
Experience applying the Jobs To Be Done (JTBD) framework in enterprise product development
Track record of thriving in fast-paced, dynamic environments
Strong collaboration and team-building capabilities across global and virtual teams

Preferred Qualifications:
Salesforce certifications: Agentforce Specialist, Administrator, Sales Cloud Consultant, Service Cloud, Slack Admin
Deep knowledge of Salesforce architecture, principles, and best practices
Familiarity with emerging trends in Autonomous AI Agents and their impact on enterprise workflows

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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