About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

At Starling Physicians, we're looking for a Care Coordinator to help us transform the way primary care is delivered and how patients are served. We have partnered with many of today's best primary care physicians.

We are creating care that's more accessible, effective, and efficient. To accomplish this, we're looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo.

Could this be you?

Integral to our Care Management team, the Care Coordinator will be accountable for collaborating with the care team to consistently communicate and document high risk patient profiles to provider and practice care teams. As a new member of Starling Physicians, you’ll work closely with our multidisciplinary care team to connect the dots of collaborative patient care while incorporating patients’ personal health and lifestyle goals.

How you can make a difference

• Outreach and engage patients whom are high risk, post-discharge, and/or requiring additional care management support, ensuring they have Primary Care Provider (PCP) follow up appointments scheduled and all care gaps are closed
• Collaborate with care team members and external vendors to support patient care (ie: receipt of durable medical equipment (DME) and home health services
• Request medical records from a variety of physicians and healthcare systems enabling the continuity of care for both PCPs and members of the interdisciplinary care team
• Outreach, screen and escalate patients to nursing and social work team members based on the unique needs of patients
• Assist nursing and social work team members with patient follow up, proving tools and resources at their direction
• Monitor stable patient populations at the direction of nursing and social work team members
• Address open care gaps with patients through collaborative relationships with patients, ensuring supporting adequate documentation is available with the patient’s medical record
• Coordinate with local community resources as needed to support both the physical and psychosocial needs of patients
• Collaborate with multi-disciplinary team members to provide best in class patient care and improved outcomes
• Participate in special initiatives at the direction of market leaders

Skills for success

• Achieving objectives by effectively managing multiple tasks at one time
• Maintaining an organized and systematic workflow that results in goals being met
• Flexibility in an ambiguous and dynamic environment, maintaining a positive and “can do” attitude
• A passion for changing the way healthcare is experienced for complex and/or disadvantaged patients and communities
• Demonstrated strength-based approach to collaborative problem solving
• Effective engagement of diverse populations (age, ethnic groups, socio-economic levels, etc.) with exhibited cultural sensitivity
• A willingness to learn on your own and take initiative
• Demonstrated honesty and following through on commitments
• The ability to solve problems on the spot and identify issues that need escalated