Customer Project/Program Manager I (Cox Business)

Company

Cox Communications, Inc.

Job Family Group

Customer Care Group

Job Profile

Customer Project / Program Manager I

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Day

Compensation

Compensation includes a base salary of $53,200.00 - $79,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

• Manage all Large, Moderately Complex Projects (which may include multisite locations) in support of Cox Business customers.  Plans sequencing of projects and directs employees, vendors, and third parties to accomplish projects on agreed upon timeframes. Sets and manages customer expectations and proactively identifies and mitigates project risks.

• Manages projects to ensure profitability. Prepares cost analysis to maximize return on investment. Completes margin analysis on specific projects or unanticipated changes. 

• Services the company’s business operations by negotiating installation, platform, and production solutions on company’s behalf to ensure project serviceability. 

• Regularly exercises discretion and independent judgment to ensure project serviceability.  Responsible for key decisions such as vendor selection decisions, guidance on selecting equipment to best meet customer needs, expediting the scheduling of high profile projects to maximize immediate reoccurring revenue, determines labor required to staff project, etc.

• Provides project management for Cox Business service delivery process. Coordinates with Construction to build to new sites.  Determines the need for site surveys and conducts as necessary.    Determines if coordination is required with other carriers and coordinates as needed.  Identifies proper permitting and government approvals required for project and ensures they are obtained.  Evaluates the need for vendor work and equipment installation to service location; oversees vendor work and equipment installation to prepare for completion of Large, Moderately Complex Commercial Projects.

• Coordinates the delivery of designated Large, Moderately Complex services with customer. Conduct on-site post installation review and installation with customer.

• Analyzes communications and requests from clients, support departments, and subcontractors and determine what course of action is necessary. Updates appropriate management team and stakeholders on project status.  Communicates project requirements to other departments.

• Manages long range logistics and planning for multiple customer projects.  Obtains feedback at critical milestones and at project completion to ensure that project efforts are meeting customer expectations for time, cost, and results. 

• Coordinates with vendors and POC's for building access and install dates.

• Work closely with functional business divisions, vendors and customers in defining project priorities, approach, resources requirements and timing of deliverables.

Minimum Requirements:

• Bachelor’s degree in a related discipline and 2 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and up to 2 years’ experience; or 6 years’ experience in a related field

• Requires strong knowledge of Hybrid Fiber Coax systems (HFC) in aerial and underground utility construction and design parameters VISION

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Cox Communications is all about creating moments of real human c