Manager, Data Analytics

The BTI Analytics team is a part of Insights and Products Analytics team within the Business and Technology Insights (BTI) Business Unit and performs analysis related to all aspects of Gartner’s Insights business and shares actionable recommendations and insights. We perform client value and retention analytics (Content, Client interactions, and BTI role in Conferences and Events), associate performance analytics, budget and financial analytics, and client demand sensing, improving the performance of our experts and BTI. Our team powers fact-based decision making by providing client centric data, insights, and analytic tools to continuously improve our busines – operationally and strategically. 

We are looking for a Manager who is a proven analytical problem solver, has strong technical understanding of data / data systems and is an exceptional coach to be part of our growing team. This individual will have 2 to 3 members reporting to them and should be comfortable rolling up their sleeves to “get the job done” and leading strategic initiatives. 

This role will primarily focus on the ownership of end-to-end deliverables on some key interactions and events analytics and projects e.g., reducing friction in the end-to-end inquiry process, measuring the quality of interactions, dashboard and analytics strategy, and monthly analytics and insights. Initiatives and projects involve data definition, data pull, technical understanding of Gartner data, analyze for insights, build recommendations, visualize data, scale through automated visualizations and reporting. 

Some objectives include:

• Design, implement, and refine analytics solutions to measure and improve interactions performance (e.g., service levels such as cycle time, due date achievement, fulfillment rate etc.) and identify key trends and opportunities in a scalable way to share recommendations and insights to improve overall business 

• Design, develop, and / or improve comprehensive end-to-end dashboards and monthly and quarterly insights packs that effectively communicate the performance of interactions and events assets, including root cause analyses, identification of emerging trends, and highlighting areas of success and opportunity 

• Enable a destination postcard for managers to access insights, proven best practices and associated data for coaching their teams 

• Identify factors causing friction in the inquiry process and analyze levers to reduce friction such as improving analyst availability, reducing reschedules, and reducing time lost in clarifying coverage on topics