Data Center Technician IC2

Job Overview

As a Data Center Technician II, you will work closely with Data Center Leads to install, troubleshoot, and maintain servers, networking equipment, and cabling. This role requires advanced technical proficiency, strong problem-solving skills, and the ability to work independently while supporting critical data center operations.

Responsibilities

• Manage and execute the ticket management process with accuracy and efficiency.
• Apply advanced diagnostic methods to troubleshoot and resolve complex data center equipment issues.
• Accurately pull and manage inventory according to established processes and update inventory systems promptly.
• Perform server repairs, including replacing hard drives, RAM, motherboards, and other components.
• Physically assist with moving and racking equipment for projects and operational needs.
  • We are Hardware/Component replacement focused with the possibility of delving into software in the future
• Lead or support special projects with minimal supervision, ensuring timely completion.
• Assist with training new hires and working with our Global Training Team
• Carry out Lead responsibilities when the Data Center Lead is out of office or engaged on other projects, ensuring continuity of operations and team coordination.
• Identify and escalate recurring issues or risks to management proactively.
• Maintain compliance with safety standards and operational best practices.
• Perform additional tasks as directed by management to support data center reliability and efficiency.

Required Skills & Experience

• High School Diploma or GED (Associate or Bachelor’s degree preferred).
• A Real ID or other federally accepted identification for U.S. travel.
• Minimum 2 years of experience in data center operations or computer hardware repair.
• Strong hands-on experience with computer hardware diagnostics and repair.
• Ability to travel to supported data center locations.
• Proficiency in learning and adapting to new software tools quickly.
• Excellent professional communication skills, both verbal and written.
• Ability to multi-task, prioritize effectively, and work independently with minimal supervision.
• Comfortable wearing Personal Protective Equipment (PPE) for extended periods.
• Ability to safely lift, push, pull, and move at least 50 pounds.
• Capable of walking long distances throughout the day.
• Willingness to work in environments that may include hot aisles and indoor areas reaching 90+ degrees Fahrenheit during certain times of the year.