Technician I: Mobile Repairs

DescriptionThis role will be responsible for the execution of diagnostics and repairs in alignment and with manufacturer expectations of quality and efficiency. You will focus on obtaining certifications within two weeks of employment and meeting goals within your 90-day probationary period.

Essential Duties

• Review and diagnose customer devices, analyzing the performance to determine details of equipment problems
• Earn and keep current on certifications for device manufacturers as needed, staying current with technology, procedures, and training
• Ability to consistently produce 80+ quality mobile repairs per work week and during periods of high volume
• Ability to push, pull, and lift 50+ lbs on a consistent basis

Roles & Responsibilities

• Maintain a clean and organized workstation to manufacturer and organization standards
• Repair devices across Apple iOS and Android ecosystems, according to requirements, using hand or power tools
• Resolve issues with the manufacturer’s internal service teams, requiring verbal and written communication
• Keep track of devices and parts inventory while performing repairs, maintaining an accurate inventory
• Update and close repair tickets, using internal systems, with effective and efficient details
• Learn and use new processes and procedures as required for the repair process
• Execute repairs within turnaround times and quality to the client's and organization's standards as agreed
• Engage with vendors, customers, and team members with a positive attitude, aligning with the company’s core values
• Assist in department cycle counts, escalating discrepancies to leadership
• Other duties as assigned by leadership

Qualifications

• 0-1+ years experience performing iPhone, Android, or tablet repairs
• Certifications including ACMT, ACiT, iPhone, and Google/Android certifications
• Committed to staying current on technology, procedures, and training for manufacturers 
• Comfortable with written and verbal communication 
• Reliable and maintains regular and punctual attendance
• Knowledge of Microsoft Excel, Word, or the Google Suite

ComputerCare is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.