Manager, Product & Experience Strategic Operations

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Position Summary

ServiceNow makes work, work better for people. Our cloud-based platform and products streamline and simplify how work gets done across the enterprise. We are the fastest-growing enterprise cloud software company at our scale and the #3 best place to work (Glassdoor) in the world. For us, this is just the start. We are leveraging the unlimited potential of our platform across every industry, geography, solution, and persona to consistently deliver product and platform experiences our customers love.

Seeking an analytical and strategic operations manager to join the central Product & Experience Strategic Operations team to drive strategic priorities and operational excellence across the Product organization The leader will develop a deep strategic understanding of ServiceNow’s business across its full product suite, enjoy rare visibility across our full portfolio, and be highly visible to leaders across the company. This role is highly collaborative, providing an opportunity to become a key business partner, and establishing strong relationships with a broad set of senior leaders across ServiceNow.

Key Responsibilities 

• Structure complex problems, develop hypotheses, conduct analyses and suggest recommendations all in high-quality output (written and oral)
• Model business initiatives leveraging key metrics: revenue, customers, costs, investments, industry trends, roadmap
• Help run operational cadences (e.g., Quarterly Product Reviews, Annual Planning, etc.) and support alignment between BU leaders and all stakeholders (C-Level, other functions)
• Manage initiatives that drive growth and operational excellence across our portfolio, in partnership with stakeholders
• Collaborate with cross-functional teams (e.g., Product, Sales, Finance, Marketing etc.) to identify opportunities, unlock productivity and accelerate execution

Qualifications

Requirements

• At least 4 years of experience pre-MBA or 1 post-MBA with some experience at a top management consulting firm, private equity, investment bank, or strategy & operations at a technology company (or similar)
• Effective communicator both verbally and in writing; comfortable in business and technical discussions
• Track record of leading cross-functional projects • Collaborative team player who is also an independent thinker
• Self-starter who thrives in fast-paced, high-growth environments • Expertise and/or strong interest in the enterprise software/ SaaS industry

FD21

For positions in the Bay Area, we offer a base pay of $129,500 - $226,500, plus equity (when applicable), variable/incentive compensation, and benefits. Sales positions generally offer a competitive On-Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs (subject to eligibility requirements).