ITSM Desktop and Hardware Support Specialist (932667)

Address: 322 Rhett Street, Greenville, South Carolina, United States - 29601   

 

Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, the company is committed to helping customers achieve their version of financial stability in the moment and in the future.  Since 1997, Purpose Financial has been a pioneer in the consumer credit and financial services market offering money solutions in over 800 storefronts locations and online lending.  Providing services in over 23 states, Purpose Financial employs over 2,500 team members.

At Purpose Financial we are always on the lookout for motivated individuals who share in our values of mutual respect to join our team of outstanding professionals.

We offer:

• Competitive Wages
• Health/Life Benefits
• Health Savings Account plus Employer Seed
• 401(k) Savings Plan with Company Match
• 3 Weeks of Paid Parental Leave
• 11 Company Paid Holiday's
• Paid Time Off including Volunteer Time
• Vacation Carryover
• Tuition Reimbursement
• Work-Life Balance
• Business Casual Environment
• Rewards & Recognition Program
• Employee Assistance Program
• Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks (for those working onsite or hybrid)

To learn more about Purpose Financial visit Purpose Financial Website.

 

Position Summary

This position is on-site at our Greenville, SC location and will not include remote work. The position reports to the Manager, ITSM Desktop and Hardware Support and is responsible for Desktop, Hardware Support and Asset Management to support the business and IT roles within Purpose Financial. This role requires the successful candidate to quickly gain an understanding of our architecture, support needs of the IT environment and liaison with other IT units to handle escalations, end-user support, event support and other responsibilities as assigned. 

Job Responsibility

Support

• Responsible for providing support to customers in all business units
• Investigate, diagnose and resolve problems with end user hardware and software
• Respond to escalations from ITSM Service Desk and other IT teams
• Work as needed across all areas of IT Service Management when requested
• Handle internal inventory in the warehouse including tracking, stacking and shipping/receiving of equipment as needed
• Assist all areas of IT with software changes, installations, licensing including Active Directory and Exchange Adds/Changes/Terms, etc. as needed
• Hardware/Software installs, upgrades and preventive maintenance
• LAN, Wi-fi and VPN Support
• Azure, Intune, and JAMF support
• Windows Enterprise/ Microsoft Application Support

 

Job Responsibilities Cont.

Influence  

• Take ownership of support issues and push them to resolution
• Take ownership of specific projects and push to completion
• Identify opportunities for improvement in support of end users
• Act as a liaison w