Job No. 552138 Student Services Professional IB (This Position is Located at the Antelope Valley Campus)

CLASSIFICATION TITLE: Student Services Professional IB

UNION CODE: R04

TEMPORARY END DATE: This position is temporary and ends on or before June 30, 2026. Any continuation beyond June 30, 2026 is contingent upon satisfactory performance and available funding.

FT/PT: Full-time

PAY PLAN: 12-month

WORKPLACE TYPE: This Position is Located at the Antelope Valley Campus, on-site (work in-person at business location).

ANTICIPATED HIRING RANGE: Starting salary upon appointment is not expected to exceed $4,482 per month

CSU CLASSIFICATION SALARY RANGE: $4,482 - $6,342

PAY BASIS: Monthly

BENEFITS: CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 14 paid holidays per year and more!  See our benefits website for additional information.

CANDIDATES ELIGIBLE TO APPLY: Open to all qualified applicants.

POSITION PURPOSE: Under the general supervision of the Director of Undergraduate Advising, and with daily lead direction from the AV Advising Coordinator, the Student Services Professional IB provides direct support to undergraduate students in meeting their academic goals. The position assists with delivering holistic academic advising services using established university protocols, communicates degree requirements and academic policies, and supports students in course selection, degree planning, and progress toward graduation. The incumbent monitors assigned student caseloads to identify academic difficulties, provides structured interventions, and makes referrals to appropriate campus resources. This position is also responsible for maintaining accurate advising records, documenting student interactions in the university’s e-advising system and generating caseload reports for program planning and leadership review. Work is performed utilizing established guidelines, procedures, and precedents to assist students in resolving academic issues and making informed educational decisions.

DUTIES & RESPONSIBILITIES:

Educational Planning Support

• Assist with providing holistic advisement to new and continuing students individually or in group settings, using established advising protocols.
• Communicate established degree requirements, university policies, procedures, and regulations to help students make informed decisions about academic and career goals.
• Assist students with course selection, degree planning, and graduation requirements in accordance with published curriculum guides.
• Refer students to campus resources (e.g., tutoring, career center, counseling) based on identified academic or personal needs.
• Maintain updated knowledge of academic program changes and communicate information to students.
• Document student educational plans and communicate follow-up steps.

Student Academic Progress Monitoring Support

• Monitor student academic progress toward degree completion using standard advising tools and reports.
• Respond to early alert notifications and follows up with students regarding attendance, academic performance, or related issues.
• Meet with students who are off-track for graduation to review challenges and present established options for support or corrective action.
• Track caseload student GPA, progress toward milestones, and unit completion.
• Schedule regular check-ins with at-risk students to reinforce progress expectations.
• Provide structured interventions such as developing academic success contracts or referrals to workshops.
• Prepare summary reports of student progress trends for AV Advising Coordinator or leadership to review.

Student Caseload Records Maintenance

• Initiate and maintain accurate caseload records using Runnerconnect/EAB Navigate or similar e-advising systems.
• Document all student contacts, advising notes, and recommendations in compliance with university protocols.
• Maintain organized records of advising appointments, referrals, and follow-up actions.
• Generate caseload reports for AV Advising Coordinator or leadership review and program planning.
• Audit student files for accuracy and completeness each term.
• Ensure confidentiality and compliance with FERPA in all recordkeeping.
• Update student advising notes with detailed outcomes after each contact.

R