Product Management Senior Manager - Express Scripts - Hybrid

Job Summary:

• Lead a team of Senior Advisors and Advisors responsible for the development and management of the Medicare Prescription Payment Plan (M3P) product.  This individual will provide leadership and strategic direction to their team and to other Regulated Market resources responsible for the operational components of M3P.  The ideal candidate will have experience in managing client facing products, broad-based knowledge of Regulated Markets/Pharmacy Benefit Manager (PBM) operations, experience leading people, a strategic mindset, and the ability to influence and drive change.  This position will ensure compliance with the Center for Medicare and Medicaid Services (CMS) guidance/regulations regarding M3P, provide subject matter expertise to internal/external stakeholders, deliver presentations in account team/client forums, support existing and new client implementations, and ensure metrics and performance guarantees are met. 

Key Responsibilities:

• Lead a team of Senior Advisors and Advisors responsible for the M3P product and strategic direction.
• Review and provide direction on CMS guidance/regulations to maintain M3P product compliance, partnering with Legal and Compliance
• Support account teams and clients on all components of the M3P product
• Collaborate closely with the Regulated Markets Team responsible for M3P operations as well as cross-functional teams like benefits, communications, finance, prescription drug event (PDE), and others to define requirements and ensure the product is functioning appropriately
• Ensure client intent setup is accurate within multiple internal systems
• Analyze market trends and competitive landscape to identify opportunities for product differentiation
• Communicate strategic recommendations and execute tactics to deliver the strategic vision of the product, including selling of product to clients not currently contracted with Express Scripts
• Oversee the product development life cycle leveraging agile methodology, partnering with Business and Technical Product Owners to communicate, document, and prioritize business needs
• Influence account teams, clients, and external industry workgroups
• Monitor product performance and customer feedback to drive continuous improvement
• Responsible for business documentation of compliance actions for routine guidance, execution of routine monitoring, and communication of client impacts
• Ensure internal/external policies and procedures are created, maintained, and followed
• Develop and deliver training to clients and internal resources
• Support internal/external audits as the subject matter expert
• Understand and use system tools to research and resolve issues and concerns
• Crosstrain and support other team initiatives where appropriate

Qualifications:

• Bachelor’s degree in a relevant field, such as Business Management, Healthcare Administration or Pharmacy
• 5+ years of experience in product management preferably in healthcare or pharmacy benefit management industry
• Experience in managing and implementing large scale Medicare initiatives preferred
• Strong strategic, analytical, problem solving, and project management skills required
• Ability to think creatively and translate strategies into actions/requirements
• Successful track record as a people manager and/or possesses clear aptitude as a leader
• Excellent organizational agility skills with a strong understanding of business processes and operations to facilitate execution of initiatives
• Skilled in review and interpretation of complex guidance and regulations
• Ability to see and apply business needs outside of one’s own work area
• Excellent presentation skills and experience presenting complex information in an understandable way to various audiences
• Effective communication skills with experience communicating with internal and external individuals in various functional areas and at various levels of management
• Strong learning skills and ability to adapt quickly to a changing environment
• Familiarity with industry standards organizations, preferably National Council for Prescription Drug Programs (NCPDP), Pharmaceutical Care Management Association (PCMA), and America’s Health Insurance Plans (AHIP)
• Advanced MS Excel, MS Access, and SQL skills are highly desirable
• Willingness to travel occasionally for internal meetings, client meetings, or industry conferences

* * * This is a hybrid role that requires the ability to work in person three days per week. * * *

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