Boutique Director, Bridgeport

Fragrance & Beauty Boutique Director, Bridgeport

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL. 

About the role: 

Be a critical part of our expanding Fragrance & Beauty (F&B) community at CHANEL -- "the ultimate House of Luxury." Be the Host of your boutique as the Boutique Director in our brand-new F&B Boutique located in Portland, OR. Apply if you have a passion for leading and developing a team, an operational mindset, and the ability to build and foster meaningful relationships. 

What impact you can create at CHANEL: 

Team Development 

• Ensure continuous growth and development of boutique staff with a focus on succession planning and career development

• Create and drive development plans, oversee annual review process for all store employees 

• Leverage fluency in product, service, and artistry skills to coach and support the boutique team, elevating their skills and expertise to deliver an exceptional client experience 

• Facilitate regular team communication sessions to ensure seamless communication of promotional activity, performance to goal, corporate initiatives, and any other important topics 

• Proactively identify, address, and resolve employee issues in a professional manner and in accordance with CHANEL standards, policies, and procedures; partnering with HR as needed 

• Own recruitment for all positions on the team, including freelancers: attract, recruit, and retain 

• Ensure a consistent and effective on-boarding experience for new hires 

Leadership 

• Foster a positive working environment that encourages diversity, mutual respect and team collaboration and is free of discrimination and harassment 

• Play an active role on the sales floor to lead the team by example through internal and external interactions and ensure a welcoming environment exists in the boutique 

• Assume overall leadership responsibility for the boutique and act as the ultimate decision maker 

• Approach the business with an omni-channel mindset, driving sales to fashion boutiques and CHANEL.com where appropriate 

• Develop relationships with internal Fashion Boutique personnel in the market and external vendors within your mall/center 

Client Experience and Development 

• Provide a unique and memorable in store and after sales experience to every client, every day, and at every point of sale by being the Host of your boutique 

• Foster a culture of building relationships and personalizing client experiences 

• Address and successfully resolve client situations according to company philosophy, policies, and standards 

• Meet the annual voice of client standards as defined by corporate 

• Attend seasonal seminars hosted by Educat