Quality Team Manager - BlueOval SK TN

Introduction to BlueOval SK 

At BlueOval SK, we will lead the transformation of the electric vehicle (EV) battery business through a partnership (Joint Venture formed by Ford and SK On) to provide products and processes to increase our customers’ experience. As the future of BlueOval SK, you will help lead the battery revolution by working alongside our teams as we build the batteries required for electric vehicle business excellence. 

Ford and SK On are investing billions in Kentucky and Tennessee including building three state-of-the-art battery manufacturing facilities between the two campuses at BlueOval City in Tennessee and BlueOval SK Battery Park in Kentucky. These brand-new advanced manufacturing facilities will use Ford’s 100 years of automobile manufacturing expertise and SK On’s 30+ years of electric vehicle battery expertise to become the world’s best battery manufacturer. 

For more information about BlueOval SK Plans, please Follow this link.

The Customer Quality Team Manager (LL6) position at BlueOval SK Battery Plant in Stanton, Tennessee will have a unique, once-in-a-lifetime opportunity to be a key member of the start-up team, launching the facility from ground up. 

The BlueOval SK Customer Quality Team Manager will lead a team of engineers who are responsible for supporting Ford with failure investigation and root cause analysis follow-up. This employee will need to interact with a wide range of other departments, such as production, quality, CS teams to come up with customer satisfaction and timely solutions to customer complaints. 

He/she may be required to travel often to the Ford site to communicate or provide support as needed... Including, but not limited to: 

Essential Duties and Responsibilities:

• Customer Issue Management: Addressing customer complaints (including warranty, field issues, and recalls), leading 8D report creation, and providing immediate on-site support (e.g., visual inspections, and testing). This includes frequent travel to customer locations.
• Quality Assurance: Supporting early-stage production, managing part returns to SKBA, Georgia (including RMA creation), reporting issues to management, and participating in 4M change processes, re-validation, and PPAP approvals as needed.
• Customer Audits: Reviewing customer requirements and audit documents, providing support during audits, and collaborating with other departments.
• PPAP/ISIR Support: Preparing and submitting customer-required reports and documents, and coordinating with management throughout the product approval process.
• Relationship Management: Building and maintaining strong customer relationships through regular communication and site visits.

Additional duties as assigned.

Capabilities Required

• Leading transformational change
• Innovation
• Critical thinking
• Resourcefulness
• Confidence, courage, and independence
• Strong interpersonal and influencing skills, collaborator
• Drive for results and a sense of urgency
• Data-driven
• Change Management and Organizational Design

Minimum Qualifications and Key Experiences

• Education:
  • Bachelor’s degree in chemical engineering or chemistry, material engineering, industrial engineering, electrical or electronic engineering, mechanical engineering or equivalent
• Experience: 
  • Minimum 3 years of Quality experience or equivalent

  Preferred Qualifications and Key Experiences

• Bachelor’s degree in chemical engineering or chemistry, material engineering, industrial engineering, electrical or electronic engineering, mechanical engineering
• Experience with Greenfield / Startup Sites

Additional Information 

Relocation to Tennessee is required 

The successful candidate will be a Ford Secondee to the joint venture.  A secondee is an employee who is temporarily transferred to the joint venture although continues their employment with Ford. 

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and