Associate Manager, Retail (Plants)

NYBG Job Description

TitleReports to

Associate Manager, Retail (Plants)Director, Commerce Experience

Position Summary:

The Associate Manager, Retail (Plants) is responsible for supporting the

retail operations with a specific emphasis on horticultural operations at NYBG Shop, including: plant receiving, pricing, merchandising, product order fulfillment, nursery maintenance tasks and daily operations. They will uphold the plant quality and professional standards expected of NYBG while assisting in meeting sales goals and educating visitors.

Specific Duties & Responsibilities:

• Work with the Director of Commerce & Experience and Manager, Retail Experience to ensure operational efficiency in receiving, tagging, stocking, displaying, markdowns, watering, cleaning, and maintaining all plants and display areas in NYBG Shop during all seasons and weather.
• Coordinate plant deliveries with vendors, work with manager to ensure we are staffed to handle deliveries
• Manage inventory, reduce shrinkage, run reports, and work with warehouse to make sure store is stocked.
• Share plant and product knowledge, new arrivals, and current trends to inform and inspire customers and staff.
• Actively participate in managing the store environment and customer experience by facilitating an energized pace and ensure the team is heard and supported.
• Seeks out knowledge to become an expert in all store plants and products; plans and executes collaborative and educational meetings to elevate employee confidence.
• Supports daily operating processes such as opening and closing procedures, customer service, and register functions.
• Adheres to store's safety standards, inventory