Executive Account Director (Entertainment, Telco, Autos)

LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners.

Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.

You will:

• Serve as primary relationship owner / Client POC for existing assigned accounts

  • Responsible for QBR planning, holistic account strategy, and cross-team collaboration with larger account team

• Own value realization & adoption

  • Ensure products purchased are being utilized and that client is receiving business value (and can articulate the ROI story)

  • Act as a thought partner and strategic advisor to LiveRamp's largest brands

• Lead renewals & risk mitigation

  • Own renewal strategy and execution

  • Proactively identify risk at least 6 months in advance

• Drive overall revenue growth

  • Identify upsell and expansion opportunities in partnership with Commercial Leads

  • Spearhead data monetization strategy to drive variable revenue growth

Your team will: 

Drive adoption of LiveRamp products and services - blocking and tackling barriers to adoption and success. We love our customers and we want them to love us too.

About you: 

• Strong leadership capabilities:

  • Ability to steer a group of internal stakeholders towards a common objective

  • Motivating and project managing internal stakeholders

• Strong organizational capabilities

  • Ability to plan ahead for what you need to do

  • Are you able to anticipate multiple outcomes and plan for each scenario (Chess)

• Resourcefulness

  • Ability to source/obtain information that you don’t inherently possess

  • Ability to navigate disparate internal and external resources

  • Not easily swayed from getting information necessary

• Tact and presence:

  • Able to prepare for a C level conversation (bonus: familiarity with NPV, IRR, ROI)

  • Ability to craft & present summary of value delivered from customer's perspective

• Strategic insight

  • Able to demonstrate an understanding of clients’ business goals and objectives, and ensure our solutions are aligned with their success criteria.

  • Track record of Identifying opportunities for upselling and cross-selling to achieve revenue growth targets.

• Strong Relationship & Empathy

  • Ability to digest how product/process change might impact customer’s business

  • Ability to communicate why change is disruptive and empathize with customer

  • Bonus: Ability to provide recommended adjustments to change based on customer & potential other customers

Preferred Skills:

• Enterprise B2B SAAS CSM experience, with specific emphasis on Data analytics, Cloud, Collaboration or Identity

  • Minimum of 5 yrs as CSM/Account Director, or 8+ years customer facing with 2 in CS

  • History of growth in seniority of roles or size of accounts preferred

• Must have experience with accounts $2M+ in ARR, or negotiation and project management skills

  • Nice to have experience in managing 3-5 highly strategic accounts

  • Or have experience managing 20+ $500k+ accounts at once