Associate, Content QA

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

Our Direct-to-Consumer (DTC) portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you’ll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn’t stop there. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We’re always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we’re backed by a culture of respect. We embrace authenticity and inspire people to thrive. 

SkyShowtime is looking for a Content QA Associate to help support our rapidly growing streaming video catalog across many countries. You’ll assist with numerous content validation efforts, checking availability and playability for published video records across a variety of device platforms and services. Organization and an acuity for accuracy will benefit you greatly in this role. Experience with multi-language content review, provisioning and servicing will be a huge plus.

The ideal candidate will be able to service and complete a broad assortment of quality assurance requests ranging from simple, predictable pre-launch content readiness assessments to urgent, convoluted evaluations and verifications for issue management. We also hope you know your way around web browsers, smartphones, TVs, gaming consoles, cable boxes and other tech gadgets as they’ll play a part in your day-to-day work.

Your diligence in operational efficiencies will be immediately reflected on the platform, ensuring users have a consistent and enjoyable viewing experience. This dedication to precise program presentation will help ensure our success within the competitive, rapidly evolving digital marketplace.

Essential Responsibilities

• Support content quality control and assurance efforts, prioritizing and addressing high-profile, high-volume requests under tight deadlines.
• Perform validation and content presence checks as well as subtitle and dub validation checks on desktop web client and other available devices.
• Maintain quality assurance guidelines and control protocols; working with technology, product, and customer service teams to analyze, regulate, and continuously improve the on-platform user experience.
• Track and update QA fulfillment progress through our databases.
• Collaborate with internal stakeholders and external vendors to streamline quality control communication channels, workflows and issue management.

Qualifications

Basic Qualifications

• Associate Degree or equivalent work experience.
• Minimum 1 years of experience with:
• Content quality assurance testing, protocols, techniques and governance
• Streaming apps on digital platforms and consumer products
• Working knowledge of:
• Content management system (CMS) publishing workflows
• Multi-language asset content delivery and QA
• Research and consulting on publishing procedures, administration protocols, and industry trends
• Familiarity with:
• Database management and API delivery specifications & workflows
• Project management methodologies such as Agile, Scrum and collaboration products such as JIRA, Confluence and Airtable

Eligibility Requirements

• Interested candidates must submit a resume/CV online to be considered
• Availability to work U.S. East Coast hours
• Must be willing to work evenings, weekends, extended hours or holidays as needed