Retail Shift Leader - FT - Mt. Pleasant (Six Mile)

Summary
Assists the Retail Store Manager and Retail Assistant Store Manager in the operation and management of a retail
center by performing the following duties personally or through supporting team members.
Essential Duties and Responsibilities
• Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect and
Excellence. (I-CARE Values)
• Provides amazing customer experiences to all internal and external customers. (ACE Values)
• Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect,
Excellence) values.
• Embraces an expectation of learning and growth. Enthusiastically participates in training and development.
• Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill. Ensures team
members feel respected, accepted, and included.
• Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite Back,
Sort)
• Sorts, prices, and stocks hardline donations for sale according to established expectations.
• Sorts, tags, and stocks softline donations for sale according to established expectations.
• Accurately utilizes point-of-sale system to complete sale of merchandise. Requests customers to round-up
change for maximum mission impact.
• Accurately records donations, production of merchandise and specified tasks.
• Exceeds established production goals corresponding to role in retail location.
• Maintains clean work environment.
• Demonstrates a mastery of cashier, softline production, and donor services / hardline production roles
through evaluation.
• Obtains and maintains forklift and walk-behind stacker certification.
• Obtains and maintains first-aid / CPR / BBP certification.
• Trains team members as they are on boarded. Ensures that a positive example is set for all team members.
• Recognizes when team members need coaching and provides immediate coaching when applicable.
• Issue refunds and resolves customer concerns.
• Reports known or suspected security and/or theft problems to a member of store management,
appropriate District Manager, and/or Asset Protection department.
• Complies with all agency policies, procedures, and safety standards throughout all work areas;
maintains same to meet CARF, Department of Labor, and other regulatory standards.
• Leads retail team and store activities in the absence of/and at the direction of the Retail Store Manager and/or
Retail Assistant Store Manager; see Supervisory Responsibilities below.
• Performs all administrative and clerical duties including but not limited to completing opening/closing duties,
making bank deposits and securing the building at the direction of the Store Manager or Assistant Manager
(#485)
in accordance with established guidelines.
• Performs other job-related duties as assigned.
Supervisory Responsibilities
Leads retail team and store activities in the absence of/and at the direction of the Retail Store Manager and/or
Retail Assistant Store Manager. Carries out leadership responsibilities in accordance with the Agency's policies
and procedures. Responsibilities include training team members, planning, assigning, and directing work;
addressing concerns and reporting circumstances to the Retail Store Manager or Retail Assistant Store
Manager.

Qualifications
Must be able to:
• Understand English; comprehend instructions provided in verbal and written form.
• Read and comprehend Retail Production and Training manuals; follow process instructions effectively
and efficiently.
• Multi-task effectively; be able to adjust to frequent changes, delays, or unexpected events; be flexible and/or
adaptable as work requirements change.
• Be a self-starter; work efficiently with minimal supervision after work instructions are provided.
• Thrive in a dynamic, fast-moving environment.
• Work effectively in a team-based environment; Interact professionally with customers and a highly diverse
employee base on a regular and routine basis.
• Work a flexible schedule, including weekends, and have reliable transportation to and from work.
Must have:
• Basic computer skills including use of various retail related systems, understanding of basic programs
(Microsoft Word), etc.
• Excellent customer service skills.
• Multi-cultural sensitivity: the ability to demonstrate a sensitivity and awareness of diversities in people and
cultures.
Education and Experience
Completion of any level of primary or secondary education, regardless of diploma/degree. Previous experience
working in a retail environment preferred.
PhysicalDemands
While performing the essential duties and responsibiliti