Sr. Lead, Customer Partner Financial Services & Insurance

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Are you ready to take on an exciting challenge as a Customer Partner with Kyndryl? We're looking for a dynamic individual like you, who can revolutionize relationship management, drive account growth, and boost profitability. In this role, you'll have the power to create, maintain, and develop deep customer connections, bringing the very best of Kyndryl to the table and building trusted relationships with top-level executives.

As a Customer Partner, you'll be at the forefront of driving proactive account growth for existing as well as for new clients in the Financial Services and Insurance Industry in Germany. Your responsibilities will include developing strong relationships with customers and key business executives, answering to client queries and identifying new business opportunities among these customers.

You'll be a strategic mastermind responsible for developing and executing cutting-edge account strategies. Your expertise will lead to the successful growth and retention of Kyndryl's most valuable accounts. With your sharp eye for identifying and qualifying new opportunities, you'll build relationships with key decision-makers and deliver tailor-made solutions that cater to the unique needs of each customer.

Collaboration is key, and as a Customer Partner, you'll work closely with other sales team members to ensure a seamless account management process. Together, you'll execute every aspect flawlessly, from the initial prospecting stage to closing deals and beyond.

Not only will you lead one or more existing accounts, but you'll also be the driving force behind generating new opportunities and expanding existing work into larger scopes and new capabilities. By building a strong go-to-market pipeline with our partners, you'll join forces to pursue and conquer new deals, taking Kyndryl to unprecedented heights.

You're not just an expert in our industry—you're an expert in Financial Services and Insurance. With your deep knowledge of external best practices, you understand how they can impact our customers. By staying ahead of the curve, you'll continuously provide innovative solutions that position Kyndryl as a leader in the market.

As an owner of the account P&L, you'll take charge of customer satisfaction, ensuring that our clients are not only happy but also successful. Integrity is at the core of everything you do, and you'll go above and beyond to ensure account compliance and maintain a stellar reputation.

If you're ready to embark on an exhilarating journey with Kyndryl, where your skills, expertise, and creativity will shape the future of account management – then we can't wait to meet you. Join our team and let's make remarkable things happen together.

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

Qualifications:

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Responsibilities:

• Serve as the main point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships with existing as well as new customers
• Negotiate contracts and close agreements to maximize profit and growth
• Develop trusted advisor relationships with customer stakeholders and executive sponsors
• Ensure timely and successful delivery of solutions according to customer needs and objectives
• Communicate progress of initiatives to internal and external stakeholders
• Develop new business with existing clients and identify areas for improvement to meet sales quotas
• Forecast and track key account metrics and prepare reports on account status
• Collaborate with other sales teams to identify and grow opportunities within your customer set
• Manage chal