Service Delivery Representative

 

 

The Service Delivery Representative will manage customer accounts, ensuring service level agreements (SLAs) are met. This role involves preparing and maintaining status reports, modifying schedules, and assisting the Account Manager with technical advice and problem-solving. Additionally, the representative will handle order management, inventory updates, and customer support for both international and domestic clients.  

 

Your Tasks

• Assist and back up the US material planner
• Enter the purchase requisitions for all non-spare parts items
• Absorb the consumable parts tracking portion of the shipments/inventory tracking/spending from the material planner
• Work closely with the receiving department to confirm incoming deliveries
• Manage device shipments: inbound device delivery approvals, and outbound shipment verifications, PO requests, SAP entries, etc.
• Assist with productivity file preparation
• Manage line validation and PVT files for NPI activities
• Perform assigned health checks
• Assist with BOM management
• Assist with other items as needed

 

Your Profile

• At least two years of Customer Service Experience  
• At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel required  
• High School Diploma or equivalent, but college degree, preferred
• Must display initiative and flexibility to work in a fast-paced, changing environment 
• Microsoft Office experience in PowerPoint and Power BI 
• 3PL, Supply Chain, Logistics or similar experience, preferred 
• Ecommerce experience, preferred 
• SAP knowledge, a plus
• Project management experience 
• Strong organizational skills 
• Solid analytical ability 
• Strong verbal and written communication skills 
• Effective management of time and multi-tasking 
• Ability to work independently and with others 

 

We Offer

• Medical, Dental, Vision, Life Insurance, and Disability Pay.  
• 401(k) with company matching up to 6%.  
• Paid Time Off, including paid holidays.  
• Flexible Spending Accounts.  
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.  
• Employee Assistance Program.  
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.  
• Commuter benefits.  
• Employee engagement activities.