Director, Creative Operations - Marketing

Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services.

ABOUT THE JOB 

The Creative Operations Manager oversees and optimizes Marathon Health’s creative production process, ensuring the seamless development and execution of marketing and communication materials across multiple teams. 

Acting as the operational leader of an in-house design agency, this role will: 

• Manage the end-to-end creative workflow, from intake and prioritization to design, review, and final delivery. 

• Oversee the in-house design team and external resourcing, ensuring efficient allocation and collaboration with key teams, including Engagement Marketing, B2B Marketing, Growth (Sales), Operations, Client Success, and Internal Communications. 

• Administer project management tools (Asana) to streamline creative requests, tracking, and fulfillment. 

• Ensure high-quality, on-brand execution of materials such as patient marketing collateral, B2B content, sales presentations, and field marketing assets. 

• Implement and oversee the Marq self-service templating platform, empowering internal teams to create marketing materials efficiently while maintaining brand consistency. 

• Work closely with stakeholders to continually optimize creative operations, workflows, and processes to support the growing needs of the business. 

ESSENTIAL DUTIES & RESPONSIBILITIES 

• Oversee the full lifecycle of creative projects—from request intake and prioritization to design production, review, and final delivery. 

• Implement standardized creative workflows and playbooks to ensure efficiency, clarity, and consistency. 

• Track and manage creative project timelines, milestones, and deliverables, proactively addressing bottlenecks and shifting priorities as needed. 

• Develop and maintain reporting dashboards to measure creative team performance, project volume, turnaround times, and efficiency improvements. 

• Serve as the owner of the Asana project management tool, ensuring seamless tracking and communication of all creative projects. 

• Manage the in-house creative team, including graphic designers and creative traffic manager, providing mentorship and guidance to optimize their performance. 

• Facilitate collaboration between the creative team and Engagement Marketing, B2B Marketing, Growth (Sales), Operations, Client Success, and Internal Communications. 

• Manage stakeholder expectations in terms of project prioritization, development timelines, and expected outputs with a high degree of diplomacy, and an eye toward reducing friction. 

• Oversee relationships with external creative agencies and freelancers, ensuring they align with Marathon Health’s brand and quality standards. 

• Work closely with the Marketing Tr