Customer Service Representative

An Amazing Career Opportunity for a Customer Service Representative!! 

Location: Rochester, NY (US) and Nazareth, PA (US)  

Job ID: 40283

 

Our Customer Service Representatives are responsible for the whole process of customer orders from the incoming to the delivery (order entry, checking production, order acknowledgement, shipping & invoice documents). Based in the United States, he/ she will be the primary interfaces between both the sales team and customer with other internal functions to ensure smooth and accurate transfer of the information to customers.  

Who are we? 

 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

 

Identification Technologies (IDT): 

IDT is creating trusted identities for IoT applications through Smart Components and Enabling Services. 

HID’s Identification Technologies powers the trusted identities of the world’s people, places and things through smart components and cloud services. We make it possible for people and organizations to transact safely, work productively, and travel freely. Our contactless identification and sensing (RFID, NFC, and BLE) components and solution enabling technologies address the dynamic requirements across multiple industries to wirelessly connect, identify, collect and manage data quickly and accurately across virtually any IoT application. 

As our Customer Service Representative, you’ll support HID’s success by: 

• Entering purchase orders into the order process flow.
• Handling of RMA process in coordination with Sales & Customers.
• Responsibility for order confirmation within 5 “open” days whenever possible and / or informing the Customers of delays, etc.
• Coordinating the shipment of customer orders and sample requests
• Managing customer printing & encoding schemes.
• Following up Customer’s credit limits in coordination with the Finance department. In case of payments due, ensuring shipments are not delayed by coordinating with Sales & Customers.
• Acting as direct contact with Sales team and supporting them with their key accounts: reviewing stock, backlog, etc.
• Following up order flows in coordination with production planning and material supply.
• Reporting to Sales in case of deviation from delivery time forecast, allowing for sufficient time to react accordingly.
• Supporting Sales with presentations for important Customers visits with background data (e.g. order history, RMA, backlog, prices, etc.)
• Participating in continuous improvement of ERP database.
• Following adequate training to acquire the necessary knowledge of our products.

 

Your Experience and Background include:  

• Relevant business education or equivalent qualification
• Minimum 3 to 5 years’ experience in Customer services or related position.
• Ability to effectively communicate in the English language verbally and in writing.
• Knowledge of additional languages, particularly Spanish, is beneficial.
• Customer minded.
• Ability to perform multiple tasks simultaneously.
• Ability to function effectively in stressful situations.
• Ability to work independently, with other areas of the company as well as acting as solid team player.
• Ability to clearly and effectively communicate with customers by telephone a