Assistant Director for Clinical Services and Operations

Who We Are
We, the Division of Student Affairs, are a student-focused organization that aims to empower student success and support personal development. We act daily to create, enhance, and sustain a culture of respect and inclusion in the workplace, focusing on equity and justice in its many forms, including racial, social, and environmental justice. We intentionally and relentlessly pursue excellence through introspection, vulnerability, empathy, compassion, learning, and courage. We value our internal and external partnerships as vital drivers of the ambitious goals we pursue. We celebrate and take pride in the following: 

• Named one of the “Most Promising Places to Work in Student Affairs” by Diverse Magazine.
• Serving a highly diverse student body (click here for more information).
• Leading the way as the #1 ranked institution in the AAU and #3 of all colleges and universities nationally in fostering our students' social mobility.
• Awarded multiple distinctions including philanthropic awards and research grants in experiential learning and career development, voter engagement, student engagement, health and wellness practices, and quality of residential life.

Click here for more about Student Affairs.

Required Qualifications (as evidenced by an attached resume):
For Psychologists: A Ph.D./Psy.D. (or foreign equivalent) from an APA-accredited clinical or counseling psychology program. NYS Licensed Psychologist.

For Social Workers: A Master of Social Work degree (foreign equivalent or higher). NYS Licensed Clinical Social Worker (LCSW).

For Licensed Mental Health Counselors: A Master of Mental Health Counseling degree or related discipline. NYS Licensed Mental Health Counselor (LMHC) with diagnostic privileges.

Three (3) years of full time experience in a leadership role managing clinical operations at a mental health center. Experience supervising professional staff.

Preferred Qualifications:
Experience with clinical data management and/or reporting systems. Experience as a manager/supervisor in a university counseling center. Experience facilitating clinical meetings, case conferences, or training programs. Experience with quality assurance processes and data-driven decision-making.

Brief Description of Duties:
The successful incumbent will manage and optimize clinical operations for Counseling and Psychological Services (CAPS). This role will manage the case assignment process to promote equitable caseload distribution, oversee chart audits to maintain compliance and quality standards, and support data collection, reporting, and continuous quality improvement initiatives across main and satellite offices. The successful incumbent will have excellent customer service and interpersonal skills, exercising strong organizational and time-management skills with exceptional attention to detail. The incumbent should have the ability to handle spontaneous work demands while undertaking projects that require planning.
The incumbent plays a crucial role as a team member within Student Health, Wellness & Prevention Services. In this capacity, they will collaborate with other team members to collectively contribute to the overall functioning and effectiveness of the services provided. This involves actively participating in team meetings, sharing insights, and engaging in collaborative decision-making processes. The incumbent's role extends to fostering a cooperative and supportive atmosphere, ensuring seamless teamwork, and collectively working towards the common goals and objectives of Student Health, Wellness & Prevention Services.

Clinical Operations Oversight

• Optimize systems for a smooth entry of new clients to CAPS’ services.
• Assist the Associate Director in overseeing providers’ schedules to optimize utilization of clinical services.