Staff Application Administrator Supporting Power Operations

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.

Job Function Summary

Application Administration Maintains, integrates and implements software applications within the organization. Performs software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new software and updates to applications. Ensures proper controls are established and maintained over test and production systems and software source code.

Key Job Information

Staff Application Administrator 6010

Grade 6
Career Level: P2

Intermediate Professional Requires expanded professional-level knowledge and experience in own area; incumbents continue to acquire higher-level knowledge and skills. Expands on high-level knowledge of the company, processes and customers. Solves a range of more complex problems. Analyzes possible solutions using advanced knowledge and applying protocols. Operates independently and receives only a moderate level of guidance and direction.

Key Responsibilities

Application Support (ASUP) Identifies and resolves issues with applications, following agreed procedures. Uses application management software and tools to collect agreed performance statistics. Carries out agreed applications maintenance tasks.

Configuration Management (CFMG) Applies tools, techniques and processes to track, log and correct information related to configuration items, ensuring protection of assets and components from unauthorized change, diversion and inappropriate use.

Problem Management (PBMG) Investigates problems in systems, processes and services. Assists with the implementation of agreed remedies and preventative measures.

Incident Management (USUP) Following agreed procedures, identifies, registers and categorizes incidents. Gathers information to enable incident resolution and promptly allocates incidents as appropriate. Maintains records and advises relevant persons of actions taken.

Porting/Software Configuration (PORT) Assists in the configuration of software and equipment and the systems testing of platform-specific versions of one or more software products. Documents faults, implements resolutions and retests to agreed standards.

Systems Design (DESN) Specifies user/system interfaces and translates logical designs into physical designs, taking account of target environment, performance security requirements and existing systems. Produces detailed designs and documents all work using required standards, methods and tools, including prototyping tools where appropriate.

Education/Experience/Certifications

Education Requires a bachelor’s degree in business, computer science, engineering, management or other related field or equivalent experience.

Experience Typically two or more years in related field.

Competencies (Knowledge, Skills, Abilities)

Functional Competencies

Working knowledge of change-management processes

Working knowledge of lifecycle planning of configuration items (CI)

Working knowledge of operating systems (e.g., Unix, Windows)

Working knowledge of database concepts

Working knowledge of certificate management

Working knowledge of infrastructure concepts

General Competencies

Intermediate customer-focus skills

Intermediate accuracy skills

Intermediate risk management skills

Intermediate oral and written communication skills

Intermediate interpersonal skills

Intermediate decision-making skills

Physical and Cognitive Demands

Cognitive Level

Intermediate: Consistent use of relevant principles to solve practical problems and to deal with a variety of concrete variables in situations where only limited standardization exists.

Cognitive

Ability to adhere to set response times, deadlines and time-sensitive tasks

Ability to follow accuracy standards

Ability to follow through on decision-making tasks

Ability to interact effectively and collaboratively within a team environment

Ability to communicate and problem solve when under stress

Ability to respond and adapt to frequent