Senior Director of Product Management, Availability Reporting

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

As the Availability Reporting Product Manager (PM), you will develop the strategy and lead the product roadmap and vision for our internal Availability Reporting dashboard to provide visibility & insights that fuel critical decisions across the company, including executive leadership that uses them to determine trust investments to improve our Customers’ experience. You will be working very closely with various stakeholders to develop a solid understanding of internal customer use cases and work with your engineering architect counterpart to implement your roadmap. You have to be able to work through ambiguity to be able to get results. You will use your relationships with your key internal stakeholders to align on priorities and provide prioritized use cases for your engineering partners.

This role calls for a strong, proactive leader capable of autonomously driving projects. Ideally, you have demonstrated an excellent track record for driving new product capabilities from initial concept to successful delivery and stakeholder adoption. Product managers who thrive in a fast-paced, collaborative environment, and love working with the best technology team in the world should apply.

Your Impact:

• Lead the roadmap for your area, and actively participate in driving the vision for the broader platform. Ensure that it aligns with the overall product and company strategy. Be an expert on the domain, the stakeholder requirements, the trends. Evangelize the vision constantly so all collaborators are aligned, have context, and understand where we are going.

• Collaborate across teams. We win or lose as a team. Product Managers play an important role in creating alignment between software engineering and other groups, such as Product Marketing, Customer Success, Sales, and Support. Collaboration is crucial to the job, and collective ownership/responsibility for the full platform that we’re working on is an essential team expectation.

• Represent the customer. Be the champion and voice of customers. Build impactful, personal customer relationships. Bring the customer's voice into the creation process. Own requirements, specifications, and release plans.

• Strive for the best customer experience possible. Work with the technology team to deliver an outstanding product driven by customers, prospects, advisory teams, and internal product guides. Drive the end-to-end feature delivery cycle.

• Measure success. A feature's release does not decide success. Define what success means for each feature and each function before it even goes to development. Develop ways to constantly define and monitor success.

• Communicate clearly and efficiently. Coordinate product release communications for your components. Define expectations for engineering teams and hold them accountable for success and failures. Promote your products internally and ensure a cohesive message.

Required Skills:

• 7-10+ years of product management experience (or relevant experience)

• Experience in taking one or more products through the full product cycle, from proposal to launch

• Experience as a product owner leading Agile teams at a technology company over multiple product releases

• Experience building Enterprise SaaS products

• A related technical degree required

Preferred Skills:

• Experience with the Salesforce platform, especially Tableau.

• Data is central to your purpose. You are comfortable with data and analytics. You love providing both quantitative and qualitative metrics to build a roadmap and inspire your team.

• You have deep emotional intelligence for various stakeholders that impact your product. You know how to work with key groups like tech & products, billing, legal, sales, and data platform, and be comfortable in high-level business discussions with internal and exte