Senior Manager, Internal Fraud Governance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Position Summary

The Senior Manager, Internal Fraud Governance plays a key leadership role in strengthening and harmonizing American Express’s internal fraud risk management framework across the enterprise. Reporting to the Director, Internal Fraud Governance, Program Management & Reporting, this role leads two governance professionals and partners across multiple lines of defense to ensure consistent execution of internal fraud standards, controls, metrics, and oversight processes across the first line of defense.

This leader will support the development of an enterprise-wide internal fraud governance framework, oversee cross-functional stakeholder engagement, and ensure the program aligns with regulatory expectations, enterprise risk standards, and operational excellence. The role requires a balance of strategic thinking, governance rigor, and strong relationship management to influence across diverse functions and business units.

Key Responsibilities

• Define and enforce governance standards, including enterprise-level procedures, controls, and risk metrics.
• Establish and maintain a consistent approach for risk identification, escalation, and decision-making across business units.
• Manage integration and coordination among internal fraud stakeholders across first, second, and third lines of defense, collaborating on internal fraud program execution.

• Run governance forums and working groups focused on internal fraud risk management.
• Facilitate the development and dissemination of key risk indicators (KRIs), control effectiveness metrics, and reporting dashboards.
• Support the creation and execution of training programs to enhance awareness and adherence to internal fraud governance standards across the organization.

• Manage regulatory requests, control testing support, and audit follow-up to ensure timely and effective issue resolution.

• Lead, mentor, and develop two Governance Analysts to deliver high-quality, consistent outputs and enhance governance maturity across the enterprise.
• Promote a culture of integrity, transparency, and continuous improvement.
• Serve as a subject matter expert and thought leader on governance best practices, frameworks, and enterprise coordination.

• Support the evolution of the governance operating model and enhance program maturity
• Identify opportunities to simplify processes, streamline reporting, and automate governance workflows.
• Ensure all governance documentation, policies, and procedures are current, accurate, and easily accessible.
• Drive proactive communication and engagement across stakeholders to promote awareness, alignment, and accountability.

Qualifications

• Bachelor’s degree in Business, Risk Management, Compliance, or related field required; Master’s preferred.
• 8+ years of experience in risk governance, compliance, fraud risk management, or audit, ideally within financial services or a regulated environment.
• Demonstrated success in building or enhancing governance frameworks and managing cross-functional stakeholder relationship