Principal Technical Program Manager

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Cloud Operations + Innovation (CO+I) is the engine that powers Microsoft’s core cloud platforms and services that millions of people use every day. With more than 95% of Fortune 500 business on Azure, 180 million using Office 365, and millions using other services – all running on Microsoft's cloud infrastructure – CO+I builds and operates the foundation upon which Microsoft’s mission to empower every person and organization comes to life.

Are you passionate about cloud computing? Do you get excited about taking a hands-on approach to transforming Microsoft’s most critical business through investigation, data analysis, and automation? If so, come and help us build the most reliable & efficient datacenter infrastructure on the planet.

The CO+I Critical Environment Systems Intelligence (CESI) team is responsible for designing and delivering solutions to support global datacenter operations and to improve availability. CESI is helping to drive CO+I’s transition to a customer centric, data driven, live service culture.

We are looking for a customer obsessed, data driven, Principal Technical Program Manager with effective collaboration and communication skills that has a track record of delivering impact through technology. This role will drive the strategy for a unified critical environments telemetry interface that can aggregate data from multiple sources into a “single pane glass”.

As a Principal Technical Program Manager you will be responsible for developing and executing on the product vision partnering closely with engineering to build the long term roadmap. You will lead a cross-functional team across CO+I and Azure to build the needed capabilities. This is a unique, high impact opportunity to work at the intersection of business, technology, and operations where there is significant growth planned over the next few years.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. 

This role is located either in one or all hub locations - Atlanta, GA, Washington, D.C., Redmond, WA, San Antonio, TX or Phoenix, AZ. 

Relocation support will be provided, and successful candidates will need to ​relocate or reside within 50 miles of the hub office location. 

This role is eligible for hybrid or remote work, up to 100%. 

Responsibilities

• Defines and communicates the product strategy including the overarching scope, prioritized requirements, business goals, and outcomes to be delivered.
• Analyzes multiple software solutions and determines the best option for delivering on the objective key results (OKRs) set by the business.
• Uses expertise to identify and resolve platform, system, deployment, and environmental issues prior to production to ensure on-time release and successful user adoption.
• Monitors and evaluates results to ensure features deliver on the outcomes the business needs; reports clearly, concisely, and consistently with stakeholders on progress and as well as problems and solutions all the way up to the executive level.
• Implements and manages risk when necessary to ensure projects stay on track to meet plan.
• Develops the software user personas and use cases for the product to continuously iterate on improvements as the business needs change.
• Provides leadership within the business by developing innovative methods for measuring the customer experience, and uses this data to identify and drive improvements.
• Work closely with release management to develop the customer feedback loop, ensure consistency in testing the user experience, and to drive the successful adoption of new features.
• Learn, live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success.  
• Embody our Culture  &  

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