TikTok Shop - Automation, Process Optimization & Operational Efficiency Manager, Fulfillment Center

About the role

We are a fast-growing U.S.-based overseas warehousing and fulfillment provider specializing in high-volume B2C cross-border e-commerce. To support our 3–5 year scaling strategy, we are seeking a highly technical and strategic leader to drive our next generation of fulfillment automation, lean process engineering, and cost-optimization initiatives.



This is not a maintenance role. This is a greenfield and brownfield transformation role. You will own the roadmap from manual workflows to semi-automated/fully automated sortation, pick-pack, and value-added services (VAS). You will be expected to deliver double-digit productivity gains while reducing cost-per-order in a highly cross-border logistics environment.



Key Responsibilities

1. Strategic Automation Roadmap & Capital Execution

- Design and execute a 3-year automation master plan for 200K–1M+ sq ft warehouse facilities, including ASRS, AMR/AGV, goods-to-person (G2P), robotic picking, automated packing, and high-speed sortation systems.

- Lead end-to-end capital projects: business case development, ROI modeling (payback < 2 years), vendor selection, site layout re-engineering, installation, commissioning, and hypercare.

- Partner with real-estate and operations teams to integrate automation into new site launches and existing facility retrofits.



2. Process Optimization & Lean Transformation

- Map, analyze, and re-engineer all B2C fulfillment workflows: inbound receiving, putaway, inventory accuracy, wave planning, picking (piece/piece), packing, labeling, carrier sorting, and returns processing.

- Implement Lean Six Sigma / Toyota Production System methodologies to eliminate waste (muda), unevenness (mura), and overburden (muri) across labor-driven processes.

- Deploy standardized work, visual management, and error-proofing (poka-yoke) to reduce defects, mis-ships, and damage rates.



3. Efficiency & Labor Productivity

- Establish a labor management system (LMS) with engineered labor standards (ELS) and performance-based incentive models.

- Drive units-per-man-hour (UPH) , on-time shipment (OTS) , and cost-per-order (CPO) KPIs to best-in-class 3PL benchmarks.

- Optimize wave planning and order batching algorithms to maximize pick density and minimize travel time (both manual and automated).



4. Cost Optimization

- Identify and deliver $5M+ annualized cost savings through automation, packaging optimization, carrier consolidation, and waste reduction.

- Redesign slotting strategies to reduce handling touches and storage cube utilization.

- Collaborate with procurement to negotiate favorable terms with automation suppliers and MRO vendors.



5. Cross-Functional & Bilingual Stakeholder Management

- Act as the primary technical translator between U.S. ops teams and Chinese headquarters/engineering teams—converting operational pain points into clear technical requirements and vice versa.

- Present monthly business reviews (MBRs) and quarterly capital review decks to C-suite, articulating trade-offs between CapEx, OpEx, throughput, and service levels.

- Train and mentor operations managers, shift leads, and continuous improvement specialists on new automation systems and lean tools.