National Strategic Customer Manager: Mission Critical

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Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Job Description Summary

National Strategic Customer Manager

Are you seeking an entrepreneurial, empowering workplace that allows you to:

• Develop a career track
• Leverage your current skills in a challenging role
• Work with an incredible team of people

Sunbelt Rentals--the fastest growing rental business in North America--is seeking a National Strategic Customer Manager.

The primary function of the National Strategic Customer Manager (NSCM) is to increase market share with facility maintenance contractors and end-users in the postconstruction Data Center space. This will be accomplished by developing/strengthening customer relationships, increasing product awareness, and presenting our solution-based capabilities. As well as manage relationships from the field level decisions makers to the corporate office. This position will also serve as a mentor to the local Power & HVAC OSR’s and a liaison in the overall go to market sales strategy, coordinating efforts between the Branch Manager, Regional Sales Manager, Regional Manager, and Senior Leadership.

This role requires extensive local and overnight travel.

Position Responsibilities:

• Coordinate sales calls with local, regional or national sellers on Strategic Customers within operational Data Centers.
• Develop, maintain, and strengthen internal relationships with the local Outside Sales Reps and Branch Managers.
• Build and maintain strong relationships with key stakeholders in the data centers as well as FM management companies including facility managers and decision makers.
• Create and deliver compelling presentations to showcase products and services relevant to the data center operations such as Power & HVAC required during outage or maintenance on existing infrastructure.
• Stay informed about industry trends, competitor offerings, and client needs within the data center sector to tailor sales strategies accordingly.
• Identify and pursue new sales opportunities by networking, attending industry events, and leveraging existing contacts.
• Prepare customized proposals and pricing models based on customer requirements ensuring alignment with company standards.
• Negotiate contracts and agreements with customers, aiming for mutually beneficial terms while ensuring profitability for the company.
• Provide ongoing support to customers to address any issues, ensuring satisfaction and fostering long-term relationships.
• Follow up with clients after the sale to gather feedback, assist with implementation, and identify future sales opportunities.
• Work closely with internal engineering, marketing, and support teams to ensure product offerings meet customer needs and expectations.
• Meet or exceed sales targets, maintaining accurate records of sales activities and client interactions in the company’s CRM system.
• Educate clients about product features, benefits, and best practices, helping them optimize their data center operations.
• Travel nationally to meet customers, attend trade shows, and explore potential new markets or partnerships.
• Develop relationships with the targeted Strategic Customers within their assigned territory with the goal of becoming the “first call” with these customers. 
• Attend national and regional trade shows as necessary.
• Review, design and update as necessary customer programs (rebates, rates, quick pays, portals, etc). Work with sales and leadership teams to present agreements to customers.
• Oversee and determine rate structure within a specified space.
• Keep appropriate business leaders (RMs, VPs, etc) apprised of activities, progress or issu