Customer Service Representative II (Lenovo) - Torrance, CA

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

$24.29 - $34.70

YOUR ROLE

Oversee all aspects of high volume accounts relating to the transportation of goods and the maintenance of the client’s needs. Work with clients to establish detailed profiles and procedures that properly represent their export process. Models and acts in accordance with our guiding principles and core values.

WHAT ARE YOU GOING TO DO?

• Trace and track customer's freight.
• Maintain contact with the airlines, trucking companies and any agents that will be handling the freight to ensure shipper and consignees are aware of any problems.
• Provide proof of delivery.
• Responsible for processing pick-up requests and entering data in the system.
• Respond to and handle all daily customer service requests.
• Notify customers of any delays in shipping and dispatching points.
• Enter shipment data in system.
• Prepare rates and invoices House Air Way Bills.
• Prepare and assist with quotes for customers.
• Run sales reports, maintain and file reports.
• Perform other duties as assigned.

WHAT ARE WE LOOKING FOR?

• Read and interpret documents and write routine correspondence.
• Ability to add, subtract, multiply and divide using units of U.S. currency, weight, volume and distance measurements.
• PC literate. Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications. Accurate typing skills and/or data entry skills.
• Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and the ability to speak effectively before groups of customers or employees.
• Responds promptly and professionally to customer needs.
• Manages complex transactional or