Systems Support Senior Analyst

Req ID: 341336 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Systems Support Senior Analyst to join our team in MAHWAH, New Jersey (US-NJ), United States (US).

The Field Certification (FC) Team is a critical component of UPS I.T.’s quality assurance strategy. Since 1996, we have safeguarded UPS technology infrastructure by validating hardware and software implementations before deployment. Our mission is to ensure reliability, compatibility, and performance across all systems within our testing scope.

 

What you'll be doing
We are seeking a detail-oriented and methodical Quality Assurance Tester/System Support Analyst to join our team. The selected candidate will receive training and mentorship to support daily certification activities for third-party and UPS applications. This role involves executing structured test plans, validating system configurations, and ensuring compliance with established standards. 

Key Daily Responsibilities:
•    Supports the execution, reporting, and successful completion of QA activities for UPS and Third-Party various releases which have completed User Acceptance Testing and prior to Production Beta Testing.
•    Receives detailed instructions (test procedures) to work with the required user community (UPS App / Dev Team) to understand business requirements and uphold quality of for each release by ensuring a comprehensive end-to-end testing coverage.
•    Configure test environments and validate testing relevance of various physical devices, including desktops, laptops, tablets, and servers.
•    Assist with the setup and testing of virtual VMWare ESXi operating system builds as needed.
•    Execute UPS App / Dev team-provided test procedures to validate:
•    Core functionality
•    Co-existence with other applications and infrastructure software
•    Communication interfaces and external device connectivity
•    Application recovery and back-out processes
•    Document and communicate test results to include any defects / bugs discovered clearly to stakeholders and management through daily written and verbal updates.
•    Contribute to the development of automated baseline and regression test scripts using Ranorex and PowerShell as required.
•    Complete all assigned training within designated timelines.
•    Provide mentorship and support to new team members as needed.
Knowledge and Attributes:
•    Operating Systems:
•    Windows 10 & 11 – Intermediate proficiency
•    Windows Server 2016, 2019, 2022, 2025 – Working knowledge preferred
•    Linux – A plus but not required
•    Working knowledge of Local Area Networks
•    Familiarity with programming or scripting languages: C++, Java, Shell Scripting
•    Exposure to automated testing tools is a plus
•    VMWare ESXi – A plus but not required
•    Reliable internet connection for consistent remote access

Highly Preferred Skills and Experience:
•    Strong analytical and problem-solving skills with a methodical approach.
•    Excellent verbal and written communication skills.
•    High attention to detail and accuracy.
•    Ability to collaborate effectively within a team environment.
•    Coachable and customer-focused mindset.

Academic Qualifications and Certifications:
•    Bachelor's degree or equivalent in Computer Science, Engineering, or a related field.
•    Certified Quality Assurance Tester (preferred).

Workplace type:
•    40-hour week hybrid schedule (3 days on-site, 2 days remote) within Eastern Time Zone (7:00 AM – 6:00 PM).

Experience:
•  5+ years of Operating Systems experience, in Windows Server 2016, 2019, 2022, 2025 and Windows 10 & 11
•  2+ years of working on Linux
•  Working knowledge of Local Area Networks
•  2+ years or scripting and programming experience with C++, Java, Shell Scripting
•  Exposure to automated testing tools is a plus
•  VMWare ESXi – A plus but not required

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in mor