Supervisor, Patient Operations

At Truepill, we power the future of consumer healthcare. We started in 2016 with a vision to modernize healthcare. We provide the building blocks needed to launch and scale world-class healthcare experiences. With over 10 million prescriptions shipped and millions of patients served, we work with many of the world’s largest healthcare organizations - including payers, providers, life sciences companies, consumer health brands, and government agencies. And with new partners continually joining our mission, we aim to further shape the future of healthcare - one patient at a time. 
Come join us. Let’s build something great together.

Why You’ll Love Working at Truepill…

• We are collaborators – The backbone of Truepill is our people. We support each other by listening and evolving together to make our goals attainable. 
• We are curious – We never settle for how it’s done today. We invent how it will be done tomorrow. Because we don’t just ask “why?”, we ask “why not?”. 
• We are innovators – We’re the spark that ignites positive change in healthcare. We create impact because we don’t anticipate; we innovate. 
• We are honest – Leading with integrity is the foundation of trust. We always do what’s best for our people, our customers, and above all, our patients.
• We are committed to supporting employees’ happiness, health, and overall well-being - We offer a variety of PTO plans and comprehensive benefits for both our remote and onsite employees.

You’re excited about this opportunity because…

• The majority of your day will be spent overseeing the performance our customer service  team dedicated to Pharmacy services, and patient support
• You will establish requirements for reporting, and work cross functionally to implement and deliver those reports
• You will work collaboratively with leaders and team members to set training and quality assurance plans to ensure members are receiving their medication in a timely manner
• You will help to forecast staffing needs based on expected and observed program performance
• You will manage performance expectations with our front end patient support staff
• You will find creative ways to reduce friction and make our customer experience more seamless
• You will perform other duties as assigned.
• You will become an expert with our software solutions, including but not limited to Five9, Salesforce, and Pioneer 
• Hours of Operation are Monday-Friday, 6am- 6pm PST

We’re excited about you because…

• 2+ years experience leading health care operations teams 
• Knowledge of and ability to use and apply pharmacy terminology 
• Ability to solve problems and identify solutions 
• Ability to demonstrate customer service skills in interactions with all patients, families, and staff including in high volume and stressful situations 
• Ability to work independently as well as an integral part of the customer service team 
• Ability to follow instructions and standard operating procedures 
• High School Diploma or GED equivalent 
• Preferred: Experience with pharmacy benefit related customer support
• Preferred: Experience with Telehealth
• Preferred: Experience with startups

Salary: $65,000 annually
Truepill is unable to hire within the following states: Alaska, Arkansas, Delaware, Hawaii, Kentucky, Louisiana, Maine, Maryland, Mississippi, Montana, Nebraska, New Hampshire, New Mexico, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington DC, West Virginia, Wisconsin, Wyoming
Diversity, Equity & InclusionTruepill is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.