Accounts Receivable Sr. Pod Lead

Description

Position Summary

Under general supervision, the AR POD Lead is responsible for effectively training and monitoring the performance of the AR Specialists in their POD. This includes reviewing of accounts, submission of claims per deadlines, updating patient addresses, reviewing eligibility checks, updating accounts accordingly based on insurance discovery, determining discount qualifications and applying discount, and efficiently working incoming correspondence.

Essential Duties and Responsibilities

• Assist Director of AR in monitoring performance and productivity against established benchmarks
• Take action to address and/or resolve problems, including bringing attendance issues to the attention of management
• Open tickets and escalate any issues as needed
• Recommend changes to processes and procedures
• Ensure staff is cross-trained to provide backup coverage
• Develop and recommend contingency plans for immediately resolving any/all disruptions or service failures
• Orient and train new staff in accordance with existing procedures and the uses of hardware, software, technology, workflow, and processes
• Share responsibility for deciding how to manage the workflow, ensuring work is handled efficiently and timely
• Respond appropriately and timely to requests for information or assistance
• Assist with coaching and providing feedback on a regular basis with each team member
• Demonstrate leadership through cooperative interactions such as problem solving, excellent written/verbal communication, and customer focus
• Performs duties of AR Specialist
• Treat sensitive information confidentially
• Attend all meetings as required

Requirements

• Ability to multitask, prioritize and problem solve
• Ability to delegate
• Understand and adhere to HIPAA and PHI guidelines
• Have excellent customer service skills and be familiar with different types of medical insurance
• Excellent organizational skills as demonstrated by meeting established priority timelines
• Ability to maintain confidentiality
• Able to work under pressure with frequent interruptions
• Ability to plan complex clerical activities, monitor productivity, train others, and to communicate effectively
• Familiar with Athena, AS400, Laserfiche, Excel and Word
• Accountability
• Innovative
• Positive attitude 
• Lead by example