Security & Safety Officer (Full Time)

Company Description

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.

Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.

Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.

What is in it for you:

*benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘Ohana

• Premium preferred provider medical/drug/vision benefits at competitive prices*
• We put you first & value you with employer paid coverage for group life and accidental insurance coverage ($7,500) + Coverage is available for your ‘ohana!*
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.
• Don’t just live in the moment – own your moment with 11 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately* 
• We go the extra mile by offering 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
• We are globetrotters taking advantage of our Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)*
• Complimentary meals in our employee dining facility

Job Description

To look after the security, safety and well-being of all guests and colleagues making sure they cause no harm to themselves and others due to unsafe conditions or unsafe acts.

• Primarily responsible for ensuring the safety of guests, employees, property and hotel assets.
• Initiate and follow-up all investigations of crimes committed against property and persons.
• Assist sick and injured guests and employees, ensuring documentation and disposition of reports
• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts
• Assist supervisor in checking alarm systems, safety and fire equipment systems and closely monitoring security of building doors, service areas and delivery areas
• Be well versed in hotel fire & life safety/emergency procedures
• Maintain a high standard of personal appearance and hygiene at all times
• Consistently offer professional, friendly and engaging service
• Patrol Hotel grounds
• Be alert for fire hazards, unsafe work practices and unsafe conditions and take appropriate action in addressing.
• Be able to act according to all Emergency Response Plans
• Perform Safe and Lock Out assist
• Maintain good public relations with guests
• Report for duty shift starting time
• Be present at all daily briefings and de-briefings
• Know the position and name of every Security and Safety Officer on shift
• Maintain follow up action to ensure adherence to schedules and work standards
• Be alert for any unusual occurrences and take appropriate action
• Make detailed and accurate reports of all occurrences/incidents during your shift.
• Fill in all incident/accident/end of shift reports without fail after every shift
• Attend to all other relevant paperwork as needed
• When reporting for or finishing duty, Security and Safety Officers will notify the Security and Safety Supervisor/Director.
• Security and Safety Officers will not discuss/ divulge department details/ information to any other colleagues/outsider/ media failing which defaulter’s services will be subject to Progressive Corrective Action up to and including dismissal.
• Security and Safety Officers will be required to use common sense and make judicious decisions. The basic aim being to diffuse the situation as quickly as possible. They will be polite, diplomatic and professional in handling situations, yet firm in upholding the Fairmont’s pol