Director of AI & Automation

Overview

The Director of AI & Automation is a high-impact, hands-on role responsible for identifying, scoping, delivering, and maintaining artificial intelligence and processing automation solutions across the organization. Embedded within the IS&T department and reporting to the VP of IS&T, this individual will serve as the internal expert and primary owner of AI and automation strategy, reducing the organization's reliance on third-party vendors while building durable, scalable capabilities in-house.

This person will work closely with the executive team to align technology investments with business priorities, and partner with departmental leaders across all cross-functional groups to identify, implement and maintain high-value automation. They will leverage modern AI platforms, including Claude AI (Anthropic), alongside workflow automation, RPA, and integration tooling to bring solutions from concept to production.

Responsibilities

• Opportunity Assessment & Business Case Development
  • Conduct structured discovery with functional teams (front desk, call center, medical assistants, clinical operations, billing, HR) to surface high-friction, high-volume manual processes.
  • Support finance and analytics teams to quantify automation opportunity value — time savings, error reduction, cost avoidance, patient/staff experience improvement.
  • Evaluate build vs. buy vs. configure for each opportunity, with a bias toward in-house development using available platforms. Support from Shore Capital Partners (BrightView’s capital partner) Centers of Excellence AI team.
  • Maintain an ongoing opportunity pipeline to ensure the organization is continuously identifying new areas for improvement.

• Prioritization & Roadmap Ownership
  • Develop and maintain a rolling automation and AI roadmap, ranked by impact, feasibility, and strategic alignment.
  • Present prioritized roadmaps to the executive sponsor with supporting business cases and resource requirements.
  • Manage tradeoffs between quick wins and longer-horizon investments, balancing speed of value delivery with solution durability.
  • Support finance and analytics teams track and report on ROI and outcome metrics for deployed solutions.
• Executive & Stakeholder Engagement
  • Serve as a credible, non-technical communicator to the executive team — translating complex AI and automation concepts into clear business implications.
  • Build and maintain trusted relationships with department heads and functional leads; act as a collaborative partner, not a top-down implementer.
  • Proactively surface risks (vendor dependency, data privacy, regulatory compliance under HIPAA) and recommend mitigation strategies.
  • Represent the AI & Automation function in organizational planning discussions and technology governance forums.
• Solution Design & Implementation
  • Directly design, build, deploy, and support automation and AI solutions — this is a hands-on role, not purely advisory.
  • Leverage available tools, including Microsoft Copilot and Claude AI (Anthropic), as a core development accelerator for natural language processing, document intelligence, workflow generation, and internal tooling.
  • Utilize integration platforms, RPA tools, and API-based workflows to connect disparate healthcare software systems (EHR, PM, scheduling, billing, communication platforms).
  • Collaborate with IS&T colleagues on infrastructure, security, and data governance requirements for each solution.
  • Build solutions with maintainability in mind — document thoroughly and design for handoff or scale as the team grows
• Vendor & Platform Management
  • Assess existing vendor-hosted AI solutions and develop transition plans to migrate appropriate capabilities in-house.
  • Evaluate and recommend platforms, tools, and APIs; manage vendor relationships for any retained third-party solutions.
  • Monitor the AI and automation vendor landscape for new capabilities relevant to healthcare services operations.

Qualifications

• Experience:
  • 5–8 years of total professional experience in technology, automation, or data roles.
  • 3+ years directly designing and deploying automation or AI solutions in a business context.
  • 2+ years in a healthcare, health-adjacent, or highly regulated services environment preferred (not required).
  • Demonstrated experience working cross-functionally with non-technical stakeholders and translating business needs into technical solutions.
  • Passion for rapid technology advancement as applied for commercial and productivity benef