Family Support Specialist

WHITE MOUNTAIN APACHE BEHAVIORAL HEALTH SERVICES, INC.

JOB DESCRIPTION

POSITION: FAMILY SUPPORT SPECIALIST

CLASSIFICATION CODE: EXEMPT FULL TIME

DEPARTMENT: ADULT SERVICES

REPORTS TO: ADULT SERVICES PROGRAM MANAGER

STATEMENT OF JOB: This Position draws upon personal growth experience to model recovery to individuals to individuals enrolled or eligible to be enrolled with White Mountain Apache Behavioral Health Services Tribal Regional Behavioral Health Authority. By offering outreach, encouragement and support, the Family Support Specialist cultivates and secures a connection with the enrolled individual and family members, while teaching personal responsibility and serving as a mentor and role model. The Family Support Specialist will also provide support to parents/guardians to ensure a successful placement and support in the home. As part of their job duties, the Family Support Specialist may be asked to provide direct services to individuals, parents/ guardians such as outreach and engagement, linkage to community supports, transportation, and group facilitation acting in collaboration with assigned clinical team. Driving is an essential function of this position.

DUTIES AND RESPONSIBILITIES:

1. Establishes and maintains a therapeutic relationship with clients/potential clients/parents and guardians who would benefit from behavioral health services.
2. Provides support services assistance to ABHS clinical staff as indicated on treatment plan, including, but not limited to, transportation, community visits, appointment setting/coordination, outreach services for clients having difficulty accessing services, and/or for reengagement in treatment services.
3. Adheres to ABHS vehicle policies and maintains appropriate vehicle utilization records.
4. Documents contact with clients to assess needs, maintain required paperwork, and engage family members in accordance with Arizona Health Care Cost Containment System (AHCCCS) and ABHS Standards.
5. Provides prevention education services including presentations, cultural activities, workshops, and other forms of public education on a variety of mental health topics, including, but not limited to, substance abuse treatment education and life skills instruction.
6. Assists clients, parents and guardians with all needs, including activities of daily living (ADLs), budgeting, obtaining appropriate benefits, link to needed appointments, explain legal status and rights, support to aide in successful placement, and to foster independence.
7. Assists parents/guardians with learning and using parenting skills in the homes and community.
8. Abide by all applicable policies, procedures, and program standards of ABHS, White Mountain Apache Tribe, Indian Health Services, Arizona Health Care Cost Containment System (AHCCCS) and other pertinent regulatory authorities.
9. Ability to address a variety of diverse spiritual, emotional, and social needs in multiple environments of an often-high-risk population, using a trauma-informed care approach while maintaining a high degree of professionalism and cultural awareness.
10. Collaborates with court/probation, tribal/community agencies, Tribal CPS/Social Services, Headstart/Tribal Schools, families, and other natural support systems to ensure client’s needs are met. Develops a strong working relationship with community partners.