Field Office Director

U.S. Committee for Refugees and Immigrants (USCRI), is a non-governmental, not-for-profit international organization with a mission to protect the rights and address the needs of persons in migration by advancing fair and humane public policy, facilitating, and providing direct professional services, and promoting the full participation of migrants in community life. For over 100 years, we have shaped history with the belief that immigrants strengthen our communities, economy and social fabric through freedom, hard work, and family unity. To learn more about our work, please go to our official website at www.refugees.org.

OVERVIEW

The Field Office Director provides leadership to the USCRI Field Office in Atlanta, GA which offers a variety of essential services for new refugee arrivals and immigrants. Programs include refugee resettlement, employment services, health navigation, mental health services, youth programming, interpretation services, small business development, childcare, and community agriculture projects. Core responsibilities for the Director include leadership of a mission-driven group of case management and operations staff, quality assurance for client services, strategic program and funding development, financial management, and dynamic community engagement. The Field Office Director reports to the Senior Director of Field Offices and works as part of a leadership network of senior managers. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Strategic Planning

• Lead the development of the overall program strategy and operational plans for the Field Office, in collaboration with the Senior Director of Field Offices;
• Lead efforts to expand the range of available service programs, through innovative program design and planning for sustainable service delivery;
• Regularly assess and adjust program design to ensure accountability to refugee and immigrant clients, incorporating opportunity for feedback and strengths-based support; and
• Assess staffing levels to meet all program objectives, for integration into annual staffing plans.

Program Management

• Oversee operation of complex programs with unique requirements and timelines;
• Monitor programs for contractual compliance and adherence to donor intention;
• Work with staff to implement smooth processes for connection of clients to relevant programs;
• Promote a client-centered approach to services across programs through staff training and development; and
• Evaluate program success based on the quality-of-service provision, as well as client empowerment and ability to navigate successfully in the community.

Financial Management

• Develop annual office and programs budgets, in collaboration with local finance staff, headquarters Finance leadership, and Senior Director of Field Offices;

• Facilitate maintenance and renewal of yearly grants from federal, state and local sources, including oversight of narrative and financial report completion; and
• Provide local oversight over tracking of grant financials and donor contributions.

Fundraising and Community Engagement

• Work with HQ Development Team on the annual fundraising strategy to support existing programs and expand into new service areas, with measurable goals and objectives;
• Contribute to development of proposals for funding opportunities with government, foundations, corporations, and local community entities; 
• Build ongoing relationships with government leaders, donors, media, community partners, and other stakeholders, to raise the profile of USCRI’s work and identify opportunities for collaboration and resources;
• Serve as a strong voice for advocacy on behalf of refugees, immigrants, and other vulnerable populations in the local community; and
• Oversee volunteer management processes and volunteer integration into regular program activities.

Operations Management

• Serve as hiring manager to recruit and train new full time, on-call, and interpretation staff for the Field Office, in collaboration with headquarters Human Resources; 
• Lead the planning and execution of staff development activities, to grow a well-trained team for client services and ensure effective team communication, in collaboration with headquarters Programs and administrative teams; and
• Maintain open and ongoing communication with headquarters senior management and teams for programs, development, communications, finance, human resource