Farraddays Busser Part Time (Harrah's Pompano Beach

 

ESSENTIAL DUTIES & RESPONSIBILITIES

1.  General: 
   • Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times.
   • May take customers’ drink orders, and serve and refill drinks promptly. 
   • Responsible for bussing all tableware from dining room to service stations, and ensuring all items are clean and presentable. 
   • Responsible for breaking down all bus pans in the service stations, and preparing the dirty dishware for pickup.
   • Responsible for delivering dirty glassware to and from the kitchen for cleaning. 
   • Ensures that rolls are set on table when customers are seated, returning butter and creamers to the pantry, and clearing tables and stations.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
   • Answer questions about food items, making recommendations upon request.
   • Remove customers’ dirty dishes from tables during the course of their meal, as they make repeat trips to the buffet line and upon completion of their dining experience.
   • Stock wait stations, bar, and storage areas.
   • Bring ice as needed.
   • Assist hosts with seating guests if necessary.
   • Resetting tables after they have been cleared.
   • Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
   • Accurately and appropriately set up banquet functions.
   • Clean up after banquet functions, including moving chairs, tearing down tables, and removing dirty dishes and linen.
   • Have knowledge of customer alcohol limitations and company policy and procedure regarding limitations.
   • Have complete knowledge of all casino events and promotional activities, and assist as needed.
   • Keep work area in a clean and orderly manner.
   • Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. 
2. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
   • Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.
   • Perform other duties as assigned or reasonably requested by any member of management.
      
3. Operating Principles:  Ensure at all times operating principles are being adhered to: Clean – Keep all areas clean and pristine; Safe – Follow all safety policies and procedures; Friendly – Use customer courtesy skills of Family Style Service to provide superior guest service; Fun – Be interactive with all internal and external guests while maintaining professional standards.
4. Tools and Technology:  Serving trays; bus tub; food and dish carts; beverage dispensers; cleaning materials; wet mops and brooms.
5. Licensure: Not required.

 

 

QUALIFICATIONS

1. Experience:  A high school diploma or GED equivalent is preferred.  Must be at least 21 years of age.
2. Knowledge:  Knowledge of principles and processes for providing customer and personal services.  This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
3. Skills:  Managing one's own time and the time of others. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Adjusting actions in relation to others' actions.

 

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions 

1. Physical Demands:  Required to stand and walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk and hear.  Frequently required to bend or stoop and to lift up to 35 pounds, including lifting ov