Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

Who You Are

You are a mission-driven, customer-centric individual with an eye for detail and emphasize accuracy in everything you do. You love working closely with others and ensuring everyone is on the same page to drive success. You are a highly organized individual who thrives in a deadline oriented role, who is eager to leverage your product and industry  knowledge in a results-driven, entrepreneurial environment. You strive to build customer relationships by understanding their needs and what is vital to their business. You exercise critical thinking to devise creative solutions to any problems that arise. You have the willingness to tackle and dive right in to affect change.

As a Customer Onboarding Specialist, you will function as an extension of your customers’ administrative teams to ensure they have the correct information and meet the necessary deadlines. You will effectively conduct product calls to educate customers on the offerings and walk them through their Justworks account, assist with employee webinars, as needed, and  run reports to identify companies in jeopardy of missing a deadline. You will work closely with the Onboarding Associates and Onboarding Managers to ensure all necessary communications are provided in order for a group to meet their Justworks deadlines, and in some cases, adjust deadlines to meet customers’ changing needs. This role requires a general understanding of HR processes and project management skills to ensure a seamless onboarding experience for customers.

 

This role is fast-paced, deadline-driven, and customer service-focused.

Your Success Profile

What You Will Work On

• Understand your customers’ needs and what is important to their business
• Provide white-glove-level service to customers as you expertly guide them through the Justworks platform and educate them on product offerings.
• Work closely with internal teams and external partners to deliver an exception onboarding experience for each customer.
• Clearly communicate deadlines and work to solve any barriers to meeting these deadlines
• Run reports to ensure deadlines are met and assist with tracking status of onboarding 
• Conduct employee webinars as needed
• Efficiently address and resolve customer questions
• Problem solve and support customers through Zoom calls, emails, and phone
• Creatively solve problems and navigate through roadblocks that come up due to unique customer needs
• Continually assess and improve onboarding processes and procedures to enhance efficiency and client satisfaction
• Embody the Justworks brand and be an advocate for customers
• We are constantly looking for new and innovative approaches to streamline processes and manage customer experience. By joining the team now, you will have an impact on the way in which customer onboarding grows and evolves

• Performs other related duties as assigned with an emphasis on- 
• Customer Focus - Build strong customer relationships and delivery customer-centric solutions 
• Plans and Aligns - Breaks down objectives into appropriate initiatives and actions; stages activities with relevant milestones and schedules
• Collaborates - Building partnerships and working together with others to meet shared objectives
• Curious - The innate desire to learn, grow and understand
• Resourcefulness - Taking a can-do approach, even in the face of obstacles and constraints, by assessing what’s in front of you and effectively and efficiently optimizing what you have, whether it's working on something new or thinking about how to do something better.
• Adaptability - the ability to adjust your approach