Accounts Receivable Senior Manager

DTN is a global leader providing insights and analytics to our customers to feed, fuel, and protect the world.  We help people make critical business decisions that impact the agriculture, oil and gas, trading, and weather industries.

It’s a difference you’ve likely felt without even knowing it. From the food on your plate to the gas in your car to the last flight you took, chances are a DTN customer made it possible. And that’s just for starters. That’s why we say, “When our customers prosper, we all win.”

Job Description:

We have an exciting opportunity at DTN within our finance team! We are seeking a proactive and experienced Accounts Receivable (AR) Senior Manager to lead and oversee all aspects of the accounts receivable function. The successful candidate will ensure timely and accurate billing, manage collections, resolve customer disputes, and oversee customer billing communications. This role is pivotal in optimizing cash flow, minimizing risk, and ensuring the highest standards of customer satisfaction and operational efficiency.

Key Responsibilities:

Billing Management

• Oversee the Global AR billing process to ensure timely and accurate invoicing in compliance with contracts, agreements, and company policies.

• Collaborate with cross-functional teams (e.g., sales, CX, contract management, and legal) to resolve any discrepancies in billing terms or client agreements.

• Monitor and optimize billing system tools for improved efficiency and accuracy.

Collections Management

• Develop and implement a strategic collections process to achieve cash flow and DSO (Days Sales Outstanding) targets.

• Monitor aging reports and proactively address overdue accounts to minimize bad debt.

• Work closely with the collections team to handle escalated accounts and ensure prompt payments from customers.

Customer Dispute Resolution

• Investigate and resolve customer disputes related to billing or payments, ensuring a resolution in a timely and customer-centric manner.

• Partner with customer success, sales, and legal teams to address recurring issues and implement process improvements.

Customer Billing Calls Management

• Oversee customer billing communications, ensuring professional, clear, and consistent messaging to maintain strong customer relationships.

• Lead and support the team in handling complex customer billing inquiries, providing timely responses and resolutions.

Team Leadership

• Manage and mentor the AR team, fostering a culture of accountability, collaboration, and continuous improvement.

• Set clear goals, measure performance, and provide feedback to team members to ensure high levels of productivity and morale.

• Identify training needs and provide development opportunities to build team expertise.

Reporting and Analysis

• Provide regular AR performance reports, including metrics such as collections, DSO, aging, and dispute resolution rates.

• Collaborate with FP&A to forecast collections and assess the financial impact of receivables on cash flow.

• Drive data-driven decision-making through insightful analysis of AR trends and key issues.

Compliance and Process Improvement

• Ensure compliance with all relevant accounting standards, regulations, and company policies.

• Continuously review and enhance AR processes, systems, and workflows to improve efficiency and reduce errors.

• Lead or contribute to automation projects to optimize AR operations.

What you will bring to the role:

• Experience in accounts receivable or finance roles

• Strong knowledge of AR processes, billing systems, and collections best practices.

• Experience in dispute resolution and customer communication.

• Proficiency in ERP systems (e.g., NetSuite, SAP, Oracle) and reporting tools (e.g., Power BI, Tableau).

• Strong analytical skills with the ability to interpret financial data and identify actionable insights.

• Excellent communication, negotiation, and conflict resolution skills.

• Proven track record of leading, mentoring, and developing high-performing teams.

• Results-driven, with a focus on achieving AR targets such as collections, DSO, and cash flow.

• Exceptional problem-solving and decision-making skills.

• High attention to detail and commitment to accuracy.

• Ability to manage multiple priorities in a fast-paced en